Client Focus: Identifying and responding to current and future client needs; providing service excellence to internal and external clients.
Responds to requests efficiently and effectively.
Seeks feedback to develop a clear understanding of client needs and outcomes.
Uses client satisfaction monitoring methodologies to address concerns and ensure client satisfaction.
Serve as the support and backup of our Senior Account Manager as a point of contact for all customer account management matters;
Build and maintain strong, long-lasting client relationships;
Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors;
Communication: Listening to others and communicating in a n effective manner that fosters open communication.
Listens actively and objectively without interrupting.
Checks understanding of others’ communication (e.g. repeats or paraphrases, asks additional questions).
Presents appropriate information in a clear and concise manner, both orally and in writing.
Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders;
Organize communication and files between the client and the fulfillment team.
Work with the Senior Account Manager in conducting meetings with the clients as well as informing them about the current work status of their projects.
Adaptability: Adjusting own behaviors to work efficiently and effectively in light of new information, changing situations, and/or different environments.
Seeks clarification when faced with ambiguity.
Demonstrates willingness to try new approaches.
Acknowledges the value of others’ contributions regardless of how they are presented.
Help out in developing new business with existing clients and/or identify areas of improvement to meet sales quotas;
Assist with challenging client requests or issue escalations as needed;
Results Orientation: Focusing personal efforts on achieving results consistent with the organization’s objectives.
Sets goals and works to meet established expectations; maintains performance levels.
Pursues organizational objectives with energy and persistence. Sets high personal standards for performance.
Adapts working methods in order to achieve objectives.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives;
Assist the Senior Account Manager in negotiating contracts and close agreements to maximize profits;
Prepare reports on account status with the help and input of the fulfillment team;
Collaborate with sales team to identify and grow opportunities within existing client base;
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
What are we looking for?
In addition to the above, the following is a list of skills and traits that describe the Junior Account Manager we need on our team. If you have most of these, you’re the person we’re looking for:
1-2 years of customer service experience
1 year experience in telemarketing
Account management experience
At least 2 years of college
Knowledge about digital marketing
Someone who is willing to go above and beyond within reason
Able to multitask and work on each of them exceptionally well
Residing in Cebu
Why Work with us?
Have a fulfilling and meaningful career.
National Holidays off
Fixed weekends off
Sick leaves are paid by default
HMO upon regularization
Perks and Benefits
- Work from Home
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
- Relationship Management
- Project Management
- Strategic Planning
- Problem Solving
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Management and Consultancy
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- Don Gil Garcia St, Capitol Site Pob.
- Marketing / Advertising / Sales
- 1 opening