IT Analyst (Change Admin) - ITIL Certification  

POSITION SUMMARY

Responsible for IT Change Management Plan and implementation of processes and policies related to this function.

SPECIFIC RESPONSIBILITIES

Facilitate Change Advisory Board meeting with alignment in Change Management process.

Accept, evaluate, review and approve Change Requests with expert judgments from Change Advisory Board (CAB) members.

Provide post-mortem review for every change request activities and reflect approved changes to capacity, configuration and Asset Management.

Monitor change request implementation and provide weekly and monthly calendar of change request activities.

Provide summarize reports for successful and unsuccessful change request in every CAB review meeting.

Document and control changes in IT infrastructure.

EDUCATION

Bachelor’s Degree in ECE, Computer Science, Information Technology, or any IT / Computer-related course. ITIL certified preferable.

REQUIRED CERTIFICATIONS

IT related certifications are a plus: such as ITIL or Six Sigma

WORK EXPERIENCE

At least 3 year(s) of working experience in the related field is required for this position, experience in a Supervisory capacity, preferably within the call center, customer service, or any communications-intensive industry.

TECHNICAL SKILLS

Proficiency with MS Office applications (i.e. MS Project, Word, Excel).

Knowledgeable of Systems, Data and Voice networking equipment, as well as their installation, configuration, and maintenance.

Good understanding of Network technology: MPLS, TCP/IP, VLAN’s and other Data Network technologies.

Understanding of IT Security requirements and Data Protection Regulations including PCI-DSS, ISO27001/2/3, Risk Management frameworks.