IT Analyst (Change Admin) - ITIL Certification


Is a verified Kalibrr employer

1 opening
Preferred Educational Attainment
Graduated from college
7 days ago
Application deadline
in 2 months
Recruiter last seen
4 hours ago
Customer Service
Employment Type
Full time
Office Address
Aguinaldo Highway, Imus, Philippines
Minimum Qualifications:
Graduated from college


Bachelor’s Degree in ECE, Computer Science, Information Technology, or any IT / Computer-related course. ITIL certified preferable.


IT related certifications are a plus: such as ITIL or Six Sigma


At least 3 year(s) of working experience in the related field is required for this position, experience in a Supervisory capacity, preferably within the call center, customer service, or any communications-intensive industry.


Proficiency with MS Office applications (i.e. MS Project, Word, Excel).

Knowledgeable of Systems, Data and Voice networking equipment, as well as their installation, configuration, and maintenance.

Good understanding of Network technology: MPLS, TCP/IP, VLAN’s and other Data Network technologies.

Understanding of IT Security requirements and Data Protection Regulations including PCI-DSS, ISO27001/2/3, Risk Management frameworks.

Job Description


Responsible for IT Change Management Plan and implementation of processes and policies related to this function.


Facilitate Change Advisory Board meeting with alignment in Change Management process.

Accept, evaluate, review and approve Change Requests with expert judgments from Change Advisory Board (CAB) members.

Provide post-mortem review for every change request activities and reflect approved changes to capacity, configuration and Asset Management.

Monitor change request implementation and provide weekly and monthly calendar of change request activities.

Provide summarize reports for successful and unsuccessful change request in every CAB review meeting.

Document and control changes in IT infrastructure.

About TaskUs
TaskUs today is expanding rapidly and has transformed from something more than a company — it is a movement. TaskUs has been recognized on the Inc. 500 | 5000 Fastest Growing Companies in America list three years in a row, and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. We are fortunate to work with dozens of innovative and disruptive internet companies who are changing the way the world works. Ask any of our staff- this is a special place to work. We treat each other with respect and push each other to be our best professional and personal selves while celebrating our accomplishments. We are always looking for intelligent individuals that want both a career and lifestyle, not just a job. At TaskUs you work closely with talented managers who are experts in their field, who serve as coaches and will guide you to success. If you’re ready for a change, ready to make a difference, and ready to start your career and achieve your potential, we’d love to hear from you!

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