Field Collection Team Leader
Home Credit Indonesia (Recruitment Page for Operators, Agents and Team Leaders)
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Manage performance of field collections team within set performance triggers.
- Call every Collector with low performance and push for improvement.
- Provide first level control and evaluation of incentives schemes.
- Ensure consistency in collections processes, systems and reporting
- Process improvements implementation
- Drive team productivity and effectivity to optimize costs, improve performance.
- Operational capacity planning, hiring and basic training of field collectors.
- Coaching provided to team members (can manage team up to 15 employees).
- Review and approve each Field Collector visit plan for the day.
- Ensure Cash Collected and deposited previous day, reflects in Homer Select.
- Collector Account Allocation, for his team.
- Immediate resolution of debtor or client inquires.
- Quality and performance checks of the team in field.
Minimum Qualifications
- Min. Background education Diploma
- Collection / Call Center / Customer Care / Telesales / Telemarketing experience.
- Preferably Supervisor / Coordinators specializing in Banking/Financial Services or equivalent.
- Experience handle +/- 20 People
- Has a motorbike and driving license
- Experience with team management.
- Good communication skills in English
Perks and Benefits
- Maternity & Paternity Leave
- Medical / Health Insurance
- Gym Membership
- Performance Bonus
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Safety and Security
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Often
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
- Vacancy
- 25 openings
About Home Credit Indonesia (Recruitment Page for Operators, Agents and Team Leaders)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.