StraightArrow Corporation
StraightArrow Corporation

Customer Success Specialist  

StraightArrow Corporation

  • Pasig, Philippines
    5F, Silvercity Annex 1, Frontera Verde, Pasig, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired a month ago

Job closed.

Job Description

  • Coordinate onboarding delivery, including implementation of 6sense use cases from inception to launch
  • Act as the primary point of contact for customers regarding project plan, progress, and risks
  • Understand customer’s end to end workflow and translate them into business and technical requirements
  • Identify the strategic impact of use cases on the customer’s business and help prioritize them to meet business objectives, with the goal of generating positive ROI
  • Partner with internal 6sense teams to proactively resolve issues and ensure on-time delivery across programs
  • Assist in driving product adoption post-onboarding
  • Act as a knowledge partner and 6sense expert to strategically guide customers through best practices
  • Contribute to the development of 6sense best practices, including internal and external training materials and other collaterals
  • Work closely with sales team to ensure implementation expectations are set accurately

Minimum Qualifications

  • Excellent project management and organizational skills
  • Excellent interpersonal and presenting skills
  • Experience managing or working with enterprise customers
  • Technical or non-technical software experience
  • Ability to manage multiple projects simultaneously, prioritize, and scale
  • Ability and desire to work in a high energy and rapidly evolving B2B software startup environment
  • Proactive self-starter who can comfortably and respectably speak their mind, manage shifting priorities, empathize with customers, and do the right thing
  • Amenable to work on a US Shift (8 PM - 5 AM PHT)
  • Has a stable internet connection of at least 25 mbps

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
5F, Silvercity Annex 1, Frontera Verde, Pasig, Metro Manila, Philippines
Creative Process Outsourcing
3 openings

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About StraightArrow Corporation

StraightArrow Corporation is a creative process outsourcing company that supports creative and advertising agencies, marketing teams, and business owners by providing a repertoire of outsourced creative services to implement their marketing campaigns.
Our primary clients are located in the US, UK, and Australia and enlist our services to execute and refine marketing processes, allowing them to focus on developing strategies and fulfilling core functions. We provide industry experience and insight, technical expertise, and, as a Google and HubSpot partner agency, technological support.
Our in-house team of graphic designers, web developers, communication specialists, market researchers and analysts are backed up by a roster of over a thousand creatives from different fields.
Our Services: Graphic Design, Social Media Management, Website & Application Development, Content Marketing, Search Engine Optimization, Inbound Marketing, Business Analytics and Project Management.
StraightArrow Corporation's core service is to provide creative talent to support our clients. Our people are a happy mix of designers, copywriters, graphic designers, developers, analysts and marketers of other disciplines—all driven to deliver exceptional results through diligent, upstanding work.
We envision ourselves as becoming one of the most admired companies in the Philippines: a pioneer in offshore creative services and a leader in the outsourcing industry.
If you love innovation and hate mediocrity, if you wish to test and hone your skills, then come and challenge your limits with us—we’d be happy to have you.
Our Benefits: Monthly Pamper Benefit, Free Breakfast, Perfect Attendance Awards, Outpatient Reimbursement, Free Shuttle Service, Paid Holidays, Paid Vacation Leave, Paid Sick Leave, Maternity & Paternity Leave, Special Leave Benefits for Women and Life Insurance, Meal Allowance, Transportation Allowance, Medical / Health Insurance, 13th Month Pay, Night Differential, Birthday GCs

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