Virtual Assistant | Real Estate Operations  

Job Summary:

The Virtual Assistant’s primary role is to assist and execute daily operational and property management tasks in the property life cycle for an owner-operator real estate company based in the US.

Core functions for this position includes the following:

1. Execute account processes within standards

• Assisting in the daily operations in the property life cycle within the business
• Setting up and registering newly acquired properties
• Assisting in getting the new properties ready for rent
• Contacting and assisting in onboarding of new and current residents for lease renewals, move-ins and/or move-outs
• Continuous monitoring of Rently to make sure all systems are running smoothly
• Managing maintenance lists and data for properties acquired by the company

2. Managing and keeping track of data essential to the business

• Pulling and providing weekly reports
• Collecting and mining potential property purchasing opportunities online
• Processing property and tenant data reports as an update for ownership
• Execute account processes within standards

3. Get, want and have the capacity to fulfill the requirements of the seat

• Understanding and accomplishing training necessary to equip him or her with skills required for the position
• Increasing skill sets as team grows or scales

4. Fulfillment of Key Performance Indicators set for the team

• Able to accomplish tasks on time, with minimal to no errors and maximize his or her time wisely within the team’s requirements and needs

5. Problem-solve within their capacity

• Has the capacity to provide basic solutions or recommendations to any issues raised by client with little to no guidance from team leader
• Able to provide insights to improve processes and output within the team

6. Build strong relationships with our counterparts

• Should be a team player and able to communicate well with clients whether in person or via Slack
• Able to deliver and raise issues to counterparts with little supervision

• Bachelor’s degree preferably in Management and related courses
• 1-2 years relevant work experience prefereably in a virtual assistant role
• Experience in using AppFolio and Rently is a plus. Above average skills in MS Office, particularly Excel.
• Above average English communication skills
• Above average project management, strategy, judgment and analytical skills
• Excellent customer service, organizational and multitasking skills
• Quick to learn property management tools & software
• Amenable to work from home, Mon-Fri on US shift (9pm-6am).