Order Processing Specialist | Remote  

Job Summary:

As an Order Processing Specialist, you will play a vital role in ensuring the accurate and efficient processing of customer orders while upholding our mission to restore confidence through safe and effective health and beauty solutions.

Responsibilities:

• Process customer orders accurately and efficiently, including monitoring and addressing order changes, price adjustments, cancellations, and holds.
• Collaborate with cross-functional teams, including Customer Service and Warehouse, to address inquiries, concerns, and special instructions related to order processing.
• Utilize Shipstation and other relevant platforms to tag orders accurately, identify potential fraud risks, and coordinate appropriate shipping services.
• Conduct thorough checks on high-value orders to verify authenticity and prevent fraudulent transactions.
• Resolve any international shipment issues, including customs clearance, documentation, and communication with shipping carriers and customs authorities.
• Manage the Affirm payment gateway for order payments, ensuring smooth transaction processing and resolving payment-related issues.
• Fill and send proofs for chargebacks and file claims for lost packages, providing necessary documentation and evidence to support disputes and claims.
• Create and process B2B orders, maintaining accurate records of B2B transactions and communications.
• Negotiate and communicate with courier representatives to ensure smooth operations and resolve service issues effectively.
• Maintain accurate documentation of order processing activities and communicate effectively with team members to ensure a seamless workflow.
• Prepare ad hoc reports on operational tasks, providing detailed insights and analysis to support decision-making processes

• Minimum 2-4 years of experience in relevant functions.
• Previous experience using Shopify and ShipStation is required, with a strong background in order processing.
• Excellent organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong attention to detail and problem-solving skills, with the ability to conduct thorough checks on orders and shipments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners.
• Proficiency in Google Workspace and experience with order management systems or e-commerce platforms.
• Ability to work independently and as part of a team, with a proactive and adaptable mindset.