Spanish Speaking Helpdesk Technician
Stefanini Philippines Inc.
- Pasay, PhilippinesMetro Bank Ave, Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Job Responsibilities:
- Provide professional end-user support via telephone, email, or web
- Provide restorative or maintenance actions to resolve end-user problems
- Able to resolve account specific technical, customer, end-user issues
- Responds to end-user problems based on standard procedures
- Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Fluent in Spanish, written and oral.
- Candidate must possess at least a Vocational Diploma/Short Course Certificate, Bachelor's/College Degree, any field
- Preferably 1-4 yrs. Experienced Employees specializing in IT/Computer - Hardware or equivalent
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
- Life Insurance
- Medical / Health Insurance
- Employee Discounts
- Transportation Allowances
- Performance Bonus
Required Skills
- Problem Sensitivity
- Email Support
- Chat Support
- Customer Service
- Technical Skills
- Critical Thinking
- Data Encoding / Data Entry
Preferred Courses
- Information Technology
- Computer Science
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Always
- Office Address
- 5F iMET BPO, Roxas Boulevard cor., Road 2, Metropolitan Park, Barangay 76, Pasay, Metro Manila, Philippines
About Stefanini Philippines Inc.
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world.
With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require.
Like us on Facebook and follow us on Instagram.