Learning Specialist for Manila or Baguio (for IRSE Grantees)

Sitel Philippines inc.


Job Level
Any
Preferred Educational Attainment
Graduated from college
Posted
Application deadline
in 19 days
Recruiter last seen
4 months ago
Industry
Business Process Outsourcing
Employment Type
Full time
Office Address
G/F e-Life Digital Zone, ETON Cyberpod Corinthian, Ortigas, Pasig City (Across Robinson's Galleria), Pasig, Metro Manila, Philippines
Required Skills
Classroom Management
Learning Strategies
Creative Thinking
Organizing and Planning
Presentation Skills
MS Office
Action Planning
Minimum Qualifications:
Graduated from college
  • Interested applicants must be an IRSE grantee
  • Must be willing to work in one of the Sitel locations
    • MANILA (Ortigas, Manadaluyong or Eastwood)
    • BAGUIO
Job Description

As an IRSE Grantee for Learning Specialist role, you are expected to learn and perform the following:

1. Create learning experiences that equip new and long term employees to excel in their work environments through expert classroom instruction, on floor mentoring and one to one skills coaching.

2. Create and maintains a positive learning environment. Modifies and present training programs.

3. Track learner progress. Creates labs and exercises as needed. Provided one to many and one to one mentoring. Acts as a technical/ procedural escalation point for Agents/ Advisors and Coaches/ Team Managers

4. Track and analyzes training programs by examining performance. Recommends changes to training programs or solutions to known problems.

5. Stay informed about client processes and recommends program changes where appropriate.

About Sitel Philippines inc.
Experience shared. We are Sitel. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience. Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence.