Customer Service Representative (CSR)
Sitel Baguio
- Baguio, Philippines, Harrison Road, Baguio, Cordillera Administrative Region, PhilippinesBaguioCordillera Administrative RegionPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
As a Customer Service Representative, you will be taking inbound calls within the guidelines and goals established by our clients and our center's management. The position consists of learning and retaining a working knowledge of accounts, gathering and verifying customer information, data entry, assisting customers with account specific information such as troubleshooting technical issues, billing inquiries, processing of payments, and explaining new products and services offered.
Minimum Qualifications
• At least 18 years old
• Have completed at least two years in college/ vocational program
• High School Graduates with 6 months call center working experience are welcome to apply
• Good English communications skills
• Basic computer knowledge
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Retirement Benefit Plans
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Relocation Assistance
- Employee Discounts
- Transportation Allowances
- Performance Bonus
Other
• 20% Night Differential
• Employee engagement and empowerment
• Career Growth and Development
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Harrison Road , Baguio, Cordillera Administrative Region, Philippines
- Vacancy
- 100 openings
- Website
- www.sitel.com