Key Accounts Specialist
Simpletrade Solutions Inc.
- Quezon City, Philippines601, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 9 months ago
2024-04-17T16:00:00+00:00Job closed.
Job Description
- Direct reporting to the Seller Success Supervisor.
- Engage with sellers through chat, calls, and messaging platforms in a professional and timely manner, providing accurate information and effective solutions.
- Build and nurture strong relationships with sellers, understanding their unique requirements and providing personalized support.
- Take ownership of sellers' issues, collaborating with internal teams to resolve complex problems and ensure satisfactory outcomes.
- Proactively reach out to existing sellers for updates, feedback, and upselling/cross-selling opportunities.
- Identify opportunities to improve processes in chat and messaging support. Develop and implement enhancements to improve response times, streamline operations, and enhance the overall customer experience.
- Other tasks that may be assigned by the superior.
Minimum Qualifications
- Bachelor's degree in any field.
- Proficient in MS Office (Word, Excel, PowerPoint).
- Excellent written and verbal communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 117 E. Rodriguez SR. Avenue, Tatalon , 1113 Quezon City , Metro Manila, Quezon City, 1113 Metro Manila, Philippines
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About Simpletrade Solutions Inc.
Simpletrade Ventures/Dropify is the first ever COD dropshipping company in the country.
VISION:
"Our vision is to elevate the quality of lives of Filipino by helping their online businesses be profitable"
MISSION:
"Our mission is to make it easier and competitive for micro sellers to do online business in the Philippines"