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Simbadda Group

Customer Experience Specialist  

Simbadda Group

  • Jakarta, Indonesia
    Jakarta, DKI Jakarta, Indonesia
    DKI Jakarta
  • Full timeFULL_TIME

Expired 7 months ago

Job closed.

Job Description

  • Collecting all issues related to our selling products (returns, complaints, etc from any sources such as social media, email, and chats) and collaborating with internal departments in handling the cases both B2B or B2C.
  • Ensure our customers can have an easy transaction and understanding of our products according to their needs.
  • Conduct outbound calls and other techniques to encourage activity from customers and monitor live chat inbound inquiries for the marketplace (Tokopedia, Shopee, Lazada, etc)
  • Help make decisions on operations, products, and technology based on findings from users & collect feedback based on customer interactions
  • Managing FAQ, CS Manual Book (SOP), and process at our marketplace (Tokopedia, Shopee, Lazada, etc)
  • Present reports and realistic problems or situations on a weekly and monthly basis
  • Responsible for any ad-hoc projects from users and teams

Minimum Qualifications

  • Bachelor's degree from any major
  • Min 2 years of working experience in Customer Experience/ Service at Marketplaces are preferred
  • Customer-oriented attitude and mindset
  • Good communication skills and problem-solving
  • Experience in using CRM (Qontak, Salesforce, Zendesk, etc)
  • Enjoys working in a fast-paced environment with an entrepreneurial spirit and willingness to constantly innovate processes
  • Stay up to date with the latest technology and best practices
  • Proficient in English, both oral and written is a plus

Perks and Benefits

  • Employee DiscountsEmployee Discounts
  • Medical / Health InsuranceMedical / Health Insurance

Required Skills

  • Organizing and Planning
  • Persuasion and Negotiation
  • Sales and Marketing Knowledge
  • Chat Support
  • Critical Thinking
  • Communication Skills
  • Coaching

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Jakarta, DKI Jakarta, Indonesia
Consumer Goods
3 openings

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About Simbadda Group

Starting an unincorporated business in 1996, Simbadda Group has been distributing high quality consumer electronics throughout Indonesia. The business unit has started to form a corporate business since 2002. One of our leading brands is SIMBADDA, which is known by the Indonesian people as a pioneer of speakers, cases and power supplies. We are also involved in the distribution of premium gadget accessories and PC components. Simbadda Group will continue to expand its distribution business to grow in the consumer electronics industry in Indonesia. Simbadda Group always upholds the value of honesty, among others: honesty of quality, honesty of cooperation in business and trying to establish cooperation with all partners throughout Indonesia. Currently, Simbadda Group is expanding towards digital transformation that is looking for enthusiastic, passionate, ambitious individuals to be part of us.

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