Job Description
Job Description:
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Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements – from purchase to product return to customer support.
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Liaise with internal teams such as marketing, sales, product development, account management, billing, finance, UX etc. to ensure that gaps in the customer experience- irrespective of where they occur in the journey – are plugged
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Regular communication with internal stakeholders such as customer service executives and other customer-facing teams to identify gaps and opportunities, if any in the brand experience
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Ensuring the Customer Experience strategies are aligned to the larger marketing and business goals and outcomes
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Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered – help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters
Benefit:
- Gaji Minimal Rp 4.700.000,-
- Attractive incentive & Bonus Kinerja Bulanan
- Pengembangan Diri (Pelatihan Diri)
- Jam Kerja 08.30 – 16.30 (Senin s/d Jumat)
- Free Lunch
Minimum Qualifications
Qualification:
- Education Background min Diploma (Math, Science, IT/Information System, Economy, Communication)
- Good understanding about qualitative or quantitative research
- Interested with data such as analytics, survey, understand about customer mapping journey
- Experienced in the same field min. 2 years
- Good listening skill and empathy
- Good in project management and collaboration with various functional stakeholder
- Have an agility, flexibility and good speed (fast response)
- Able to easily read and interpret the data analytics (data management)
Perks and Benefits
- Free Lunch or Snacks
- Performance Bonus
- Medical / Health Insurance
Required Skills
- Customer Service
- Communication Skills
- Customer Research
- Corporate Communication
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jalan Medokan Asri Tengah, Medokan Ayu Kel., Rungkut