Application Support Associate  

The Role: Associate – Technical Client Support

The Team: We are responsible for providing tech support for our business intelligence tool. We have a global footprint and are present in the US, Philippines, & Pakistan. We provide opportunities to gain in-depth product knowledge & hone technical skills.

The Location: Makati, Philippines

The Impact:

• Your position will be meaningful as it is the link between the end-user and our products.
• We resolve client concerns and requests in a timely, efficient, accurate, and professional manner while exhibiting excellent customer service, ensuring client satisfaction balanced with a concern for profitability and growth of S&P Global

What’s in it for you:

Are you someone who gets frightened when you see an error message pop up on your computer or do you dig to explore the reason behind it? If you do the latter, you are someone we'd be interested in speaking with. Being in this role, you can:

• Associate yourself with a globally renowned financial industry leader
• Improve your technical expertise by working with a globally recognized and successful financial information and technology organization
• Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities

Responsibilities:

• Responsible for providing the highest level of product and technical support to S&P Global clients.
• Showcase your expertise in testing upgrades and new releases from a client perspective
• Provide new user orientation, education, and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions – all via phone, e-mail, and chat.
• Work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work.
• Must be amenable to work different shifts including night shift.

What We’re Looking For:

• You have a basic understanding of the finance industry, proficient in computer applications and operating systems
• You possess strong analytical skills and can multitask effectively
• You have an appetite for providing superb customer service

Basic Qualifications:

• You have a bachelor’s degree in Computer Science, Information Technology, and/or Data Science related field
• Have excellent written and verbal English communication skills and can communicate via phone and email
• You have experience working in a service desk or technical support setting
• Proficient with Microsoft Office (Excel, Word, and PowerPoint)

Preferred Qualifications

• Prior experience or familiarity with SQL or other database technologies