S&P Global Philippines, Inc.
S&P Global Philippines, Inc.

Application Support Associate  

S&P Global Philippines, Inc.

  • Makati, Philippines
    6750 Office Drive , Makati, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired 6 months ago

Job closed.

Job Description

The Role: Associate – Technical Client Support

The Team: We are responsible for providing tech support for our business intelligence tool. We have a global footprint and are present in the US, Philippines, & Pakistan. We provide opportunities to gain in-depth product knowledge & hone technical skills.

The Location: Makati, Philippines

The Impact:

  • Your position will be meaningful as it is the link between the end-user and our products.
  • We resolve client concerns and requests in a timely, efficient, accurate, and professional manner while exhibiting excellent customer service, ensuring client satisfaction balanced with a concern for profitability and growth of S&P Global

What’s in it for you:

Are you someone who gets frightened when you see an error message pop up on your computer or do you dig to explore the reason behind it? If you do the latter, you are someone we'd be interested in speaking with. Being in this role, you can:

  • Associate yourself with a globally renowned financial industry leader
  • Improve your technical expertise by working with a globally recognized and successful financial information and technology organization
  • Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities


  • Responsible for providing the highest level of product and technical support to S&P Global clients.
  • Showcase your expertise in testing upgrades and new releases from a client perspective
  • Provide new user orientation, education, and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions – all via phone, e-mail, and chat.
  • Work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work.
  • Must be amenable to work different shifts including night shift.

Minimum Qualifications

What We’re Looking For:

  • You have a basic understanding of the finance industry, proficient in computer applications and operating systems
  • You possess strong analytical skills and can multitask effectively
  • You have an appetite for providing superb customer service

Basic Qualifications:

  • You have a bachelor’s degree in Computer Science, Information Technology, and/or Data Science related field
  • Have excellent written and verbal English communication skills and can communicate via phone and email
  • You have experience working in a service desk or technical support setting
  • Proficient with Microsoft Office (Excel, Word, and PowerPoint)

Preferred Qualifications

  • Prior experience or familiarity with SQL or other database technologies

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
One Ayala West Tower, EDSA cor Ayala Avenue
Financial Technology
1 opening

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About S&P Global Philippines, Inc.

S&P Global is a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide. The Company’s divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. S&P Global has approximately, 20,000 employees in 31 countries.

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