RICOH ( Philippines) Inc.
RICOH ( Philippines) Inc.

Customer Service Desk  

RICOH ( Philippines) Inc.

 
  • Makati, Philippines
    349 Ground floor, OPPEN Building, Makati, Metro Manila, Philippines, Senator Gil Puyat Avenue, Makati, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 days ago

2024-05-18T08:44:24.432518+00:00
Job closed.

Job Description

  • Primary in charge in receiving and acknowledging request from customers internally and externally {voiced);
  • Creation of Service Orders and ticket according to the call received from customers and the job type that field CE will perform;
  • Ensure accuracy of data encoded in the system;
  • Creation and closing of Service Order for other job types such as Replacement of Parts, Installation, Visit & Others; as needed
  • Provide assistance to other team members in case of absence, high transaction and documentation requirements
  • Provide immediate technical (simple problems) and non-technical assistance to customers and ensure that concerns are being addressed properly and swiftly;
  • Meet service response time thru timely encoding of service request to the system;
  • Other task assigned by Superior from time to time to achieve objectives

Minimum Qualifications

  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology, Science & Technology, Business Studies/Administration/Management or equivalent.
  • Preferably 1-year Experienced Employee specialized in Customer Service or equivalent.
  • Good oral and proficient written communication in English
  • With high degree of integrity, good customer service and interpersonal skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Senator Gil Puyat Avenue, Makati, Philippines
Industry
Computer/Information Technology (Hardware)
Vacancy
2 openings
Website
https://www.ricoh.com.ph/

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About RICOH ( Philippines) Inc.

Ricoh is one of the worlds's leading suppliers of office automation equipment, including copiers, facsimiles machines, data processing systems, and related supplies. Ricoh is also renowned for its state-of-art electronic devices and photographic equipment.

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