Community Administrative Assistant | HOA Admin  

Community Administrative Assistant

• Full-time (40 hours per week)
• The offer is at Php 30,000 take-home pay per month
• Monday-Friday, 10:00 pm to 6:00 am Philippine time

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About the Client:

Our client is a Homeowner Association Management Company that provides full-service Consulting Solutions and is currently looking for Admin and Customer Service Associate who can help with administrative and customer service-related tasks.

About the Role:

This position primarily focuses on monitoring videos and identifying violations within the community. The ideal candidate will possess excellent observational skills and the ability to analyze and interpret video footage effectively. He/She should also have an experience in basic bookkeeping, invoicing, and data entry.

Responsibilities:

• Regularly review and analyze video footage from surveillance cameras or other sources to identify any violations or inappropriate behavior within the community.
• Maintain accurate records of all identified violations and log them into software or reporting systems. Prepare comprehensive reports summarizing the violations, including supporting evidence and recommended actions.
• Analyze and apply necessary actions applicable such as forwarding to other parties/department within the company.
• Basic bookkeeping, invoicing, and data entry.
• Documenting processes.
• Attaching records and photos to files specific to individual customers.
• Responding to customer concerns via emails and calls.
• Prepare and maintain reports as instructed.
• Ad hoc administrative tasks required.

• 2-4 years of proven Admin Assistant or Customer Service work experience.
• With a good understanding and passion for customer satisfaction.
• Thinks quickly on his/her feet with the capacity to provide sound recommendations
• Savvy in using cloud-based technologies, GSuite, MS Office Suite
• Strong English communication skills and comprehension
• Effective at communicating with customers and responding professionally without a script
• Meticulous/with very high attention to detail
• Calm, collected, and can remain objective despite difficult conversations
• Personality: go-getter, assertive, not easily offended, reliable, proactive