Remedy Skintech, Inc.
Remedy Skintech, Inc.

Patient Support Specialist  

Remedy Skintech, Inc.

 
  • Makati, Philippines
    Lane S, Post Proper Northside, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Posted 21 days ago and deadline of application is on 14 Feb

Recruiter was hiring 16 hours ago

2023-01-10T02:34:17.790566+00:002023-02-14T16:00:00+00:00

Job Description

As our Patient Support Specialist, you will be at the front-line of Remedy and will provide chat-based support for Remedy’s patients and customers.

This is a role designed for growth - we’d like to start you as a Specialist working closely with our consultants (part-timers) and grow you into a lead as you take on responsibilities and demonstrate excellence in performance.

This role will be hybrid with at least 2 days per week in the clinic and the rest of the time as work-from-home.

Schedule is Thursday - Monday (Tuesday and Wednesday are off days) and hours are clinic hours.

Key Responsibilities:

  • Handle, triage and answer inbound customer messages on our social media, text and web channels
  • Coordinate with the clinic teams and management on potentially problematic patients and ensure these issues are handled and resolved
  • Manage the schedule of availability of our patient support consultants who will be a part of your team to ensure we have sufficient coverage
  • Audit and optimize the patient journey to ensure we have a seamless booking experience across all of our channels
  • Monitor, track and report daily volumes of inquiries, appointments and completed bookings
  • Build and maintain the knowledge base so we have a standard response for common inquiries
  • Audit and monitor our consultant replies to ensure accuracy of messages
  • Design a post care survey to solicit feedback on the patient experience
  • Lead the outreach from patients who have complete treatments to solicit Google Reviews

Minimum Qualifications

  • At least 1 year experience in customer service or virtual roles
  • Passionate about skincare
  • Excellent English verbal and written communication skills
  • Empathetic and problem-solving mindset
  • Proficient with social media platforms (Instagram, Facebook, Google Reviews) and online tools (Notion, Google Workspace)
  • Extremely organized and great time management
  • Amenable to work from our clinic at least 2 days per week
  • Amenable to work Thursdays-Mondays

Perks and Benefits

  • Work from HomeWork from Home
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave

Required Skills

  • Chat Support
  • Customer Service
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
One Uptown Residence, Lane S, 1634 Makati, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
http://www.remedy.ph

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About Remedy Skintech, Inc.

Remedy is a dermatology technology company focused on treating acne, which is one of the most common skin conditions worldwide. Remedy seeks to be the trusted innovative acne solution. Founded by tried and tested professionals in dermatology and tech, we are grounded in experience, expertise and continued innovation in the marriage of both fields. We pride ourselves in developing reasonably priced high quality dermatological solutions, because we believe that everyone deserves long- lasting confidence in themselves.

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