Remedy Skintech, Inc.
Remedy Skintech, Inc.

Patient Support Specialist  

Remedy Skintech, Inc.

  • Makati, Philippines
    Lane S, Post Proper Northside, Makati, Metro Manila, Philippines
    Metro Manila
  • Part timePART_TIME

Expired 6 months ago

Job closed.

Job Description

Remedy is looking for a Patient Support Specialist to join our team! You will be at the front-line of Remedy and will provide chat-based support for Remedy’s patients and customers.

Key Responsibilities:

  • Handle, triage and answer inbound customer messages on our social media, text, and web channels
  • Monitor, track and report daily volumes of inquiries, appointments and completed bookings
  • Build and maintain the knowledge base so we have a standard response for common inquiries
  • Reach out to patients who have complete treatments to solicit Google Reviews
  • Assist in optimizing the patient journey to ensure we have a seamless booking experience across all of our channels

Minimum Qualifications

  • At least 1 year experience in customer service or virtual roles.
  • Proficient with social media platforms (Instagram, Facebook, Google Reviews) and online tools (Notion, Google Workspace)
  • Excellent English verbal and written communication skills
  • Passionate about skincare
  • Empathetic and problem-solving mindset
  • Extremely organized and great time management
  • Amenable to work on weekends

Perks and Benefits

  • Work from HomeWork from Home
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus
  • Paid Vacation LeavePaid Vacation Leave

Required Skills

  • Chat Support
  • Customer Service
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
One Uptown Residence, Lane S, 1634 Makati, Philippines
Information Technology / IT
1 opening

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About Remedy Skintech, Inc.

Remedy is a dermatology technology company focused on treating acne, which is one of the most common skin conditions worldwide. Remedy seeks to be the trusted innovative acne solution. Founded by tried and tested professionals in dermatology and tech, we are grounded in experience, expertise and continued innovation in the marriage of both fields. We pride ourselves in developing reasonably priced high quality dermatological solutions, because we believe that everyone deserves long- lasting confidence in themselves.

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