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Command Center Specialist
Questronix Corporation
- Makati, Philippines178 Yakal St. Brgy. San Antonio, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 months ago
2023-12-30T16:00:00+00:00Job Description
• Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications
• Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis
• Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue
• Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope
• Other technologies related to building the services may also be assigned
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- BS IT graduate or any IT-related course;
- Must possess above average customer service skills;
- Must have excellent attention to detail and accuracy;
- Willing to have shifting schedule (day shift and night shift)
- Willing to be deployed in Ortigas (Hybrid)
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 178 Yakal St. Brgy. San Antonio
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