Quartz Business Products Corporation
Quartz Business Products Corporation

IT Technician  

Quartz Business Products Corporation

  • Makati, Philippines
    9th Ave, Post Proper Northside, Makati, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired a year ago

Job closed.

Job Description

  1. Basic Function:
  • Provide on-site technical support for the configuration, installation, use and troubleshooting of Multifunction Printer Devices at customer sites
  • Respond to customer support requests and ensure they are resolved quickly, accurately, and professionally (escalate problems as needed)
  • Ensure timely and effective delivery of technical support services in compliance with service level agreement defined with customer
  • Diagnose and resolves hardware and software problems
  • Provide training to end-user for troubleshooting or device functionality
  • Conduct preventive maintenance on Multifunction Printer Devices as scheduled
  • Manage supplies inventory – toners, kits, parts – and ensure accurate and up-to-date reports
  • Coordinate with services team and supervisor for daily activities, ticket closure, escalations
  • Deliver exceptional customer service and maintain positive customer relationship
  • Prepare weekly reports on daily activities and repair cases
  • Develop improvement initiatives and proposes new ideas to solve and complete tasks
  • Leverage all available documentation, best practices, knowledge-based articles and other vehicles to assist customers
  • Maintain technical competence by keeping abreast of certifications, attending trainings

Minimum Qualifications

  1. Qualifications:
  • Candidate must possess a Bachelor’s/College Degree in Computer Science/ Information Technology/ Engineering or equivalent
  • Minimum of 1-3 years related work experience
  • With average written and verbal communication skills
  • With certified training and service experience with any printer or copier vendor is an advantage
  • Knowledgeable in laptop / desktop (hardware/software) and printer troubleshooting
  • Positive, service-oriented personality
  • Must be able to work independently and reliably with minimal supervision
  • Strong time management and organization skills and self-motivator.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Cityland 10, Tower 1, H.V Dela Costa St., Ayala Ave.
Information Technology
4 openings

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About Quartz Business Products Corporation

Quartz Business Products Corporation is one of the largest Information Technology solutions companies in the Philippines. With over 42 years of experience in the I.T industry, we take pride in our business performance and recognized by the Philippines top corporations as a Reliable, Efficient, Professional, Cost Effective and Expansive Solutions Provider. Quartz Business Products Corporation is an authorized resellers of HP. As an HP Platinum Partner, we proudly position HP devices to our clients, successfully meeting their most demanding requirements. Quartz Business Products Corporation has built a reputation of excellent products and services. It achieves this through its strong partnership with leading I.T. brands, extensive portfolio, nationwide distribution, highly-competent sales team and committed after-sales support. We continually expand our quality products and excellent services portfolio to provide our consumers with the best technologies and superior solutions that drive higher productivity, better cost efficiency and more opportunities for our Clients. With our robust financial and operational capacity, Quartz Business Products Corporation has impressive numbers of Partners and we deliver more than 100,000 products nationwide. We provide hundreds of corporation and millions of consumers with innovative, quality products and excellent services for their enterprises.

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