Job Description
About the Role
QuadX’s Operations Support Analyst is vital on most of the critical aspects of operations. We are seeking an individual that will execute in line with the operational goals and service level objectives. He or she is required to work with an acceptable level of accuracy and efficiency as aligned with strict operational procedures.
The successful candidate should demonstrate enthusiasm in working with data, operational processes, and formulating solutions based on objective analysis. He or she will also be required to perform concise facilitation and coordination between two or multiple department/units with intent to reach an operational solution. Hence, he or she should also have a strong sense of customer service.
What You’ll Do
- Liases customer facing units between operational key persons
- Generates and circulates key operational reports
- Regular performance monitoring
- Support operational expansion
- Participate in team or departmental projects to improve overall customer experience & team/departmental SLAs; others as assigned by immediate superior
- Proactively responds and take action on operational concern within scope
About the Team
The QuadX Operations team is composed of Business Operations, Process Excellence, Rider Management, Partner Management, Network Expansion, On-Demand, and Data Strategy. We in the Operations Team always want to deliver the last smile to our customer through excellent execution of pick-ups and deliveries nationwide. We’re a highly passionate, highly driven and highly energized team ready to take on challenges as they arise!
Minimum Qualifications
What You’ll Need
- Basic SQL knowledge
- At least 2 years - experience handling similar work in a fast moving and service driven environment
- Tech savvy and very proficient in Microsoft Office is essential
- Good communication skills (written or oral)
- Very good comprehension, troubleshooting and analytical skills; with very strong EQ
- BA/BS in Communications, Business, Public Relations or related field
- Experience in people management
- An enthusiastic personality, can easily get along with others
- A detail-oriented personality, can accurately monitor behavior and performance
- A confident, creative professional with the ability to influence and build credibility in a fast-paced environment
- Strong listening and verbal communication skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 2287 Chino Roces Extension Makati City
- Industry
- https://www.shippingcart.com/ https://www.gogoxpress.com/ https://www.xpay.ph/
- Vacancy
- 1 opening
- Website
- https://quadx.xyz/