Head of Digital Commerce Experience
PT Smartfren Telecom
- Central Jakarta, IndonesiaJl H. Agus Salim 45, Menteng, Jakarta Pusat, DKI Jakarta 10340, id, Central Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Responsible for the digital customer journey
- Responsible for the digital customer satisfaction and advocacy numbers and improvement initiatives
- Drive the digital customer forum council
- Report out and drive the customer matrix across the customer journey
- Responsible for customer insights and research through digital channels
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Jl H. Agus Salim 45, Menteng, Jakarta Pusat, DKI Jakarta 10340, id, Central Jakarta, DKI Jakarta, Indonesia
About PT Smartfren Telecom
PT Smartfren Telecom Tbk is one of the leading telecommunication service provider in Indonesia for the retail and corporate segments. Smartfren began operating in Indonesia since 2011. In 2015 Smartfren innovate with the launch of 4G LTE Advanced services in Indonesia as well as a leading 4G operator that has the widest coverage of 4G LTE in Indonesia today.