Customer Support Lead
PT Prodia Widyahusada Tbk. (Prodia)
- Central Jakarta, IndonesiaCentral Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired a year ago
2023-03-10T17:00:00+00:00Job closed.
Job Description
- Ensure service excellence for Customers, set and communicate team goals and strategies which align with the company vision.
- Capture and analyze the voice of Customers and liaise with the internal Customer Care team and/or other related parties.
- Provide feedback to Customer Care regarding program/campaign in a form of feeding materials, T&C, and mechanics to prepare for a program/campaign.
- Train and evaluate performance by analyzing and interpreting data and metrics to ensure high quality service and productivity.
- Develop and implement procedures to support Customer Care in maintaining post-program and campaign potential issues, by being involved in the pre-program and campaign process.
Minimum Qualifications
- Bachelor's degree in marketing, public relations, business management or relevant fields.
- 3+ years relevant work experience in customer experience / customer acquisition.
- Experienced leveraging data & analytics to drive design of customer acquisition strategy.
- Having strategic thinking to achieve Contact Center metrics both from Process and People.
- Strong willingness to learn new things and take up new challenges or having proven agility.
- Deep understanding of customer experience and customer journey
- Prior experience leading customer experience teams.
- Experience in the healthcare industry a plus.
- Strong communication skills (verbal, written, and visual).
- Fluency in English and Bahasa (both verbal and written).
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Prodia Tower, Jl. Kramat Raya No. 150, Jakarta 10430, Indonesia
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About PT Prodia Widyahusada Tbk. (Prodia)
Laboratorium Klinik Prodia didirikan pertama kali di Solo, Jawa Tengah, pada tanggal 7 Mei 1973 oleh beberapa orang idealis berlatar belakang pendidikan farmasi. Sejak awal, Drs. Andi Wijaya, MBA, PhD. beserta seluruh pendiri lainnya tetap menjaga komitmen untuk mempersembahkan hasil pemeriksaan terbaik dengan layanan sepenuh hati. Komitmen itulah yang mengantarkan Prodia menjadi Laboratorium Klinik terbaik dan terbesar di Indonesia seperti sekarang ini serta menjadi pusat rujukan nasional.
Mulai tahun 2009, Prodia mengusung tema 'Love for Quality' sebagai inspirasi bagi seluruh karyawan Prodia dalam memberikan layanan kepada pelanggan. 'Love for Quality' merupakan perwujudan upaya perbaikan tanpa henti yang dilandasi rasa cinta demi mempersembahkan layanan berkualitas, karena Prodia percaya bahwa cinta dan Anda pelanggan setia, merupakan suatu kesatuan yang tak terpisahkan.