Business Relation Officer
PT Berlian Sistem Informasi
- Jakarta Timur, IndonesiaJalan Pulomas Selatan, Kayu Putih Kel., Pulo Gadung, Jakarta Timur, DKI Jakarta, IndonesiaJakarta TimurDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired a year ago
2023-12-28T17:00:00+00:00Job closed.
Job Description
- Prepare and conduct service review including Service Level Agreement (SLA) review with customers and control next action plan in order to maintain good relationship with customers;
- Receive customers complain and ensure the action plan is conducted to resolve complain in order to maintain and improve the service quality to customers;
- Support in monthly report checklist development for each month in order to produce qualified monthly report;
- Create and execute proposals, quotations, and agreements;
- Provide periodic report based on the needs of related organizations requirement;
- To manage customer inquiry for services (Change Request/ additional service) by cooperate with operation team to provide the solution and manage commercial charging to customer;
- To manage commitment that agreed with customer (from discussion/ Minutes of Meeting) for to do list by record and maintain in the system, cooperate with operation team to fulfill the to-do list and it’s deliverables in timeline manner;
- Monitor Project delivery or CR from Project Manager/Service Manager;
- Review Cost Sheet SSA and ensure any services delivered and charged;
- Conduct gross profit calculations, monitor deliverables, and invoicing;
- Confirmation budget for management reported
Minimum Qualifications
- Minimum bachelor’s degree from reputable university
- Have 3-5 years experience as Business Analyst or Sales or Account Manager or Account Executive.
- Strong analytical and planning skills, excellent problem-solving skills
- Good communication, interpersonal skills and presentation skills
- Demanding and proactive in pursuing related stakeholders
- English proficient (written and oral) is mandatory
- Familiar with MS Office tools
- Accurate and meticulous when doing calculations (numbers)
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- KTB Annex Building. Jl. Jendral A. Yani Pulomas. Jakarta 13120, East Jakarta, DKI Jakarta, Indonesia
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About PT Berlian Sistem Informasi
PT Berlian Sistem Informasi is an IT service and consultation company which was established in 1996. We are one of the subsidiaries of Mitsubishi Corporation (MC) Japan with customer ranging mainly from MC Group and other Japanese companies.
With 20 years of experience and more than 200 consultants, we provide wide range of IT services which covers infrastructure as well as application services. Some of our services are data center services, network & communication services as well as application for financial, human resources and production area.
With customer coming from automotive, manufacturing and multifinance industry we strive to provide the most suitable services for our customers following our motto "Your Success is Our Treasure".