The Agency Manager is responsible for leading and managing the daily operations of the agency in accordance with the organization's goals and objectives. This role directly reports to the General Manager and plays a crucial role in achieving the agency's growth, profitability, and customer satisfaction targets. The Agency Manager will oversee a team of agents, ensuring they are well-trained, motivated, and equipped to deliver exceptional services to clients.
- Team Leadership and Development:
- Recruit, train, and supervise a team of agents to achieve sales and service excellence.
- Provide ongoing coaching, mentorship, and performance feedback to maximize team productivity and individual growth.
- Sales and Revenue Generation:
- Develop and implement sales strategies to achieve or exceed revenue targets.
- Monitor and assess sales performance, identifying opportunities for improvement and taking corrective actions as needed.
- Customer Relationship Management:
- Build and maintain strong client relationships to enhance customer satisfaction and retention.
- Resolve escalated customer issues and ensure prompt and effective resolution.
- Agency Operations:
- Oversee day-to-day agency operations, ensuring compliance with company policies, procedures, and industry regulations.
- Manage administrative tasks such as budgeting, reporting, and resource allocation.
- Training and Development:
- Coordinate training programs to enhance agent skills, product knowledge, and sales techniques.
- Stay updated on industry trends and changes to ensure the team remains competitive and informed.
- Performance Metrics:
- Develop and monitor key performance indicators (KPIs) to assess agency performance and employee effectiveness.
- Prepare and present regular reports to the General Manager on agency performance.
- Compliance and Risk Management:
- Ensure adherence to regulatory requirements and internal policies to minimize risks and maintain legal compliance.
- Implement and enforce proper documentation and record-keeping practices.
- Market Analysis:
- Conduct market research and competitor analysis to identify opportunities and threats in the insurance industry.
- Make recommendations for strategic adjustments based on market trends.
- Bachelor's degree in business, Sales or a related field.
- Proven experience in insurance sales, InsureTech and agency management.
- Strong leadership and teambuilding skills.
- Excellent communication, interpersonal, and negotiation skills.
- Indepth knowledge of insurance products, regulations, and industry trends.
- Proficient in using technology and software related to insurance operations.
- Ability to handle highpressure situations and make informed decisions.
- Professional certifications for General Insurance (e.g. Certified Insurance Counselor) are a plus.