Customer Service Representative (CSR)
Premvy Inc.
- Manila, PhilippinesManila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- CA$2.00 - CA$3.00 / hourCAD232HOUR
- Part timePART_TIME
Job Description
We are looking for a Customer Success Representative to help us create an extraordinary customer success experience
with our customers.
Who We Are:
At our organization, we are highly focused on providing a world-class customer experience. Every decision should be made on the basis of ensuring we are delivering on this promise while also supporting our team and organization. We really foster a welcoming environment for questions and discussions.
Responsibilities:
-
Responding promptly to customer inquiries
-
Acknowledging and resolving customer complaints
-
Knowing our products inside and out so that you can answer questions
-
Process refund + cancellation requests upon approval + track them through Google Sheets
-
Seek personal improvement wherever possible
-
Create custom orders upon approval
-
Fulfilling orders
We Offer:
- Great working environment and culture
- Opportunity to learn a lot and develop your career
- Opportunity to stay with us long-term
- Remote position (work from home and save time & money)
About The Position:
- 25 hours / week(Scaled to 40 hours + OT opportunities within 1-3 weeks of being hired)
Shift 1: 7 AM MST - 3:30 PM MST
Shift 2: 12:00 PM - 8:30 PM MST
(30 min unpaid break is included in the shifts)
Your Compensation:
- Starting pay: C$2.95 / HR
Minimum Qualifications
- Fluent English with a great personality;
- Good grammar as you will be in a customer-facing role;
- Great at problem-solving;
- Detailed orientated and very organized;
- Fast typing skills;
- Analytical skills
Perks and Benefits
- Work from Home
- Performance Bonus
Required Skills
- Chat Support
- Customer Service
- Reading Comprehension
- Typing
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Sometimes
- Office Address
- Manila, Metro Manila, Philippines