Senior Client Success Associate
Philpacific Insurance Brokers & Managers Inc. (Philinsure)
- San Juan, Philippines3F, Ortigas Ave, Greenhills, San Juan, Metro Manila, PhilippinesSan JuanMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
- You will be supporting the Client Success Team (CST) with the main goal of ensuring service excellence for our existing accounts and for seamless transition of new accounts generated by our business development team to the marketing team.
- As CSS, you are expected to support the AM and Sr. Relationships Manager for CST, to drive penetration of existing accounts and assist in generating new accounts.
- New accounts generation will be focused on Employee Benefits.
- Any penetration for non-life/non-EB accounts must be referred to the Philinsure Manila Non-Life Team for servicing.
Key Result Areas
KRA 1: Business Development Generation
KRA 2: Prospect and Client Success Engagement
KRA 3: Administration
KRA 4: Support to Team Performance/Learning & Development for Self and Team
Minimum Qualifications
• At least Three (3) years experience primarily in account management, with high attention for details especially in ensuring fulfilment of contracts and management of client services
• At least Three (3) years experience in health/employee benefits (including life), or exposure to the rudiments of the same
• Graduate of BA/BS degree, preferably in business/management/marketing or a project management/communications-related course
• Proficient in MS Office applications
• Above Average intelligence and emotional quotients
• Good level of social intelligence
• Clear and concise written and verbal communication skills
• Work history is proof of high analytical, critical thinking skills, effective organization skills, and high people agility
• High level of organization, team coordination, and project management skills
• Accomplishes tasks with minimal supervision
Perks and Benefits
- Retirement Benefit Plans
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Bonaventure, Ortigas Ave, 1503 San Juan, Philippines