Workforce Management Team Leader
KMC Solutions
- Taguig, Philippines19th, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 3 years ago
2021-04-25T16:00:00+00:00Job closed.
Job Description
- Responsible for forecasting, scheduling, and real time analysis of productivity to ensure that global goals are met accordingly.
- Analyze data to identify current trends, issues, opportunities to develop recommendations for schedule improvement.
- Provide periodic reports containing performance and attendance data as well as scheduled events that will impact operations.
- Proactively collaborate with departments and stakeholders to optimize staffing utilization to improve financial cost
- Ensure that all policies and procedures related to rostering are being observed to meet business needs.
- Monitor leave utilization and changes in schedule to guarantee that all approvals will not negatively impact business operations.
- Develop detailed resource models to show headcount utilization.
- Maintain manpower and schedule database and updates as needed.
- Involvement in BCP strategy planning, implementation and execution.
- Oversee and manage day-to-day activities and overall performance of the Workforce team. Includes regular performance coaching.
- Other task that may be assigned from time to time.
Minimum Qualifications
- At least 3-5 years of Workforce Management experience in BPO set up
- At least 1-2 years experience in people handling
- Annual workforce planning experience a must
- Must be able to work specific shifts and have ability to work across various time zones and regions.
- Strong customer-centric focus with demonstrated success in problem solving, teamwork, adaptability, planning, decision making, and data analysis.
- Outstanding communication and interpersonal skills & ability to maintain a high degree of confidentiality
- Ability to work in an agile manner and successfully multitask
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- KMC Cybersigma Lawton Ave. Mckinley West
- Industry
- Business Process Outsourcing
- Vacancy
- 1 opening
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About KMC Solutions
KMC Solutions provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
Our company provides email and live chat services to our clients for a Tech firm in the US and AUS, as well as monitoring for fraudulent customer trends and finance.