Hotel General Manager - Palu

OYO Hotels Indonesia

  • Palu, Indonesia
    Palu, Central Sulawesi (Sulawesi Tengah), Indonesia
    Central Sulawesi (Sulawesi Tengah)
  • Full time
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Job Description

Duties and responsibilities

Operations focused

  • Manage day-to-day operations of various hotels in a cluster and ensure great Guest Experience for anyone staying in the hotels.
  • Drive profitability through streamlined operations, boosting demand through local channels, ancillary sources of revenue and seamless guest experience.
  • Check regular stock levels & order supplies as needed
  • Ensure all OYO Operational Procedures are followed strictly & promote these.
  • Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers & Guest ID proofs.
  • Plan for emergency situations & dealing these with minimal cost impact- Water, Electricity, Staff Shortage, Laundry Unavailability & Shifting.
  • Have in-depth understanding of Expense Management System & promote adherence to the set policies.
  • Ensure that Cash Closing & Cash Expenses are properly managed & no delay/leakage occurs.
  • Cross check the daily expenses occurred to ensure the budget guidelines are followed.

Drive business growth

  • Ability to take and drive decisions across offline demand, Supply, CX with the right balance
  • Develop a loyal customer base to drive walk-in revenue and help achieve P&L targets for the cluster.
  • Manage regulations, community stakeholders and local social and political dynamics
  • Promote food sales, upgrades & Offline sales.
  • Take responsibility of the business performance of each hotel.
  • Promote the use of suggestive selling techniques to sell room nights, increase occupancy & food revenue.
  • Ensure quality standards to promote repeat business.

People Management

  • Leadership, problem solving, communication skills to lead and manage a team of property managers as well as Flagship staff
  • Maintain good relations with the guests and ensure that all they have a flawless stay while they are at the hotel.
  • Take guest calls whenever addressed & ensure outstanding customer care.
  • Respond to guest needs & anticipate their unstated ones.
  • Strong Negotiation and deal closing abilities.

Minimum Qualifications

  • Graduate in Hotel Management
  • 1 to 2 years of core housekeeping, operations, guest relations management. Previous hospitality experience preferred, but not mandatory
  • Experience in developing and leading high performance teams
  • Should be mobile

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Hospitality and Tourism
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Palu, Central Sulawesi (Sulawesi Tengah), Indonesia
Information Technology / IT
1 opening

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About OYO Hotels Indonesia

Launched in 2013, OYO is India’s largest hospitality company. Its network currently spans over 200 Indian cities including all major metros, regional commercial hubs, leisure destinations, and key pilgrimage towns. It also has an international presence with hotels in Malaysia and Nepal. The company’s vision is to become the most preferred and trusted hotel brand in the world. OYO was founded by Ritesh Agarwal, the first resident Asian to be accepted to the Thiel Fellowship (started by Paypal founder Peter Thiel). He was featured in Forbes 30 under 30 in Consumer Tech (2016) for creating a global disruptor. OYO was recently chosen as India’s Most Promising Hotel Network (HolidayIQ Better Holiday Awards 2017) and has received several accolades including Express IT Startup of the Year Award (2015), NDTV Dream Chaser of the Year (2016) and IAMAI Digital Startup of the Year (2016). It was recognized by Business Today as among the Coolest Start-Ups in India (2016) and ranked by LinkedIn as one of the top employee attractors in India two years in a row (2016, 2017). OYO is backed by leading global investors, including the SoftBank Group, Lightspeed India, Sequoia Capital and Greenoaks Capital. OYO revolutionalized the fragmented and legacy-driven budget hospitality space in India by enabling standardization of services, amenities and in-room experience. Through the use of its proprietary apps for inventory-management, room-service, revenue-management and customer-relationship management, OYO has delivered predictable, affordable and available budget-room accommodation to millions of travellers in India. In January 2017, OYO launched Townhouse - a managed hotel-brand designed to function as a social hotspot to cater to city dwellers and a new generation of guests.
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