Customer Support Admin
OttoDigital Group
- Jakarta Selatan, IndonesiaJalan Prof DR Soepomo, Tebet Barat Kel., Tebet, Jakarta Selatan, DKI Jakarta, IndonesiaJakarta SelatanDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
2024-07-30T17:00:00+00:00
Job closed.
Job Description
- Provide services to support good service
- Ensure that admin operational activities can be fulfilled
- Increase knowledge by participating in regular training and learning product knowledge
- Creating reports to management to improve customer experience, satisfaction and applications
- Admin Customer Support is the frontline team who meets online with customer for various works, including Ask Help, troubleshooting, surveying and communicating directly with customers
Minimum Qualifications
- Minimum SMK or D3 in Information Technology, Computing or Hardware Design is preferable
- Having experience in handling and communicating with customer is preferable
- Having experience in SaaS, POS, ERP and/or B2B business is preferable
- Having experience in IT networking and infrastructure is preferable
- Having capability in speaking, reading and writing in English is preferable
- Patient, ready for work pressure from customer side, having initiative to improve customer and company condition, and flexible scheduling (within company working hour limit)
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jalan Prof DR Soepomo, Tebet Barat Kel., Tebet
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About OttoDigital Group
OttoDigital is part of Salim Group Digital Ecosystem (Financial Technology) - aims to empower “the underserved” and “the unbanked” population through integrated implementation of the Group digital payment ecosystem. We are digital platform and solution to businesses and enterprises, enabling various digital transactions on their services to better serve consumers.