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Nutri-Asia, Inc.

Customer Service Officer  

Nutri-Asia, Inc.

  • Taguig City, Philippines
    Fort Bonifacio, Taguig City, Metro Manila, Philippines
    Taguig City
    Metro Manila
  • Full timeFULL_TIME

Expired 6 months ago

Job closed.

Job Description

Job Objectives:

  • Plan and supervise in providing customer service, which includes Electronic Purchase Order (EPOs), Unserved Report, RMR, OTD, KAG collection and trade audit in Key Accounts and Distributor’s GWTP Audit.

Duties and Responsibilities:

A. Electronic Purchase order (e-POs)
1. Ensures timely downloading of e-POs and transmit it to specific plants within the specified schedules Consolidate monthly unserved and summarize perfect orders to determine the OTD
2. Plans and develop system in determining the completeness of e-POs delivery to key accounts
3. Monitor performance versus set standards and develop solution to drive improvement in terms of Electronic Purchase Orders
B. Unserved Orders and OTD
4. Consolidate monthly unserved and summarize perfect orders to determine the OTD (order to delivery) per sector
5. Assists in developing a system that will improve OTD and minimized unserved orders
C. RMR and KAG Collection
6. Handles the RMR particularly in DBG Distributor to avoid hanging balances on their ARs.
7. Provide prompt response on KAG collection issues
D. Trade and Distributor Audit
8. Conduct at least twice a week trade audit in key accounts and quarterly audit in Distributor’s Good Warehousing and Transportation Practices such as but not limited to FIFO, Stacking, Vehicle, Good Housekeeping, Hygiene and Sanitation, and Safety
E. Other Admin Task
9. Attends weekly rebalancing meetings
10. Other duties as assigned

Minimum Qualifications

  • Prior experience in FMCG Customer Service will be prioritized.
  • Knowledge of best practices, trends, and technologies in customer service and supply chain management
  • Has obtained expertise in Distributor or Key Account Management
  • Strong leadership, innovation skills, and ability to make things happen
  • Ability to analyze and solve complex problems
  • Excellent administrative skills
  • Good Collaboration and communication skills ▪ Knowledgeable in MS Office such as MS Word, MS Excel, and MS PowerPoint
  • Has management responsibility in monitoring e-POs downloading by the Customer Service Assistant and ensures the completeness of its delivery to key accounts
  • Monitors proper RSBO and RMR handling
  • Regularly supervises KAG collections and addresses collection concerns
  • Occasionally provides on-the-job training to Customer Service Assistant
  • Requires analytical thought and innovative thinking needed to resolve issues involving e-POs, RSBO, RMR, and KAG collections

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
30th St & 9th Ave, 1201 Taguig City, Philippines
Consumer Products/ FMCG
1 opening

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About Nutri-Asia, Inc.

Welcome to NutriAsia! We are the Philippine's foremost producer, marketer and distributor of quality sauces and condiments. As the leading player in the local sauces and condiments market, we are known for producing iconic Filipino brands that continue to be part of every Filipino home. Certainly, we are not just about producing the best sauces and catsup that have put Pinoy cuisine on top of the charts. In line with our mission to bring happiness through good food, warmth, and laughter enjoyed together, we are also about building a future for our employees, business partners, and customers - based on "malasakit", excellence, respect, ingenuity and integrity, and teamwork. In NutriAsia, we take great pride in building true Filipino brands that enrich every meal experience. Ang bawat kainan na kasama ang NutriAsia, siguradong Masarap at Masaya!

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