NTT INDONESIA TECHNOLOGY
NTT INDONESIA TECHNOLOGY

Network Security Engineer  

NTT INDONESIA TECHNOLOGY

 
  • South Jakarta, Indonesia
    22 Floor, No.Kav. 126 Jalan K.H. Mas Mansyur , South Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia
    South Jakarta
    Daerah Khusus Ibukota Jakarta
    Indonesia
    Indonesia
  • Full timeFULL_TIME

Posted 2 months ago and deadline of application is on 29 May

Recruiter was hiring 9 hours ago

2024-03-01T03:18:54.958735+00:002024-05-29T17:00:00+00:00

Job Description

  • Proactively monitors the work queues
  • Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA
  • Update tickets with resolution tasks performed
  • Identify, Investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
  • Provide second level support to all incidents, requests and identify the root cause of incidents and problems
  • Communicate with other teams and clients for extending support
  • Execute changes with clear identification of risks and mitigation plans to be captured into the change record
  • Follow the shift hand over process highlighting any key tickets to be focussed along with a handover of upcoming critical tasks to be carried out in the next shift
  • Escalate all tickets to seek right focus from CoE and other teams, if needed continue the escalations to management
  • Work with automation teams for effort optimization and automating routine tasks
  • Coach Service Desk and L1 teams for technical and behavioural skills
  • Establish monitoring for client infrastructure
  • Identify problems and errors before they impact a client’s service
  • Lead and manages all initial client escalation for operational issues
  • Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals
  • Plan and execute approved maintenance activities
  • Audit and analyse incident and request tickets for quality and recommends improvements with updates to knowledge articles.
  • Produce trend analysis reports for identifying tasks for automation, leading to reduction in tickets and optimization of effort

Minimum Qualifications

  • Bachelor Degree in IT or its related field minimum IPK of 3.00
  • Good communication and interpersonal skills
  • Having experience in financial industry (banking/insurance) environment Min 5 years
  • Fluent in English, spoken and written
  • Hard worker, able to work under pressure
  • Able to work in a team, self-motivated, have strong desire to learn
  • Experienced in handling complex and large customer security network, Solid understanding in security compliance reference
  • Familiar with CyberArk, Forescout and Skybox (concept, best practice implementation and operational)
  • Certified cyberark, forescout and skybox professional level preferred
  • Have valid CCNP Security or equal Certification (preferably EC-Council or ISO)
  • Advantages Certification : Up to date and relevant ITIL certification
  • At least one mid-Level certification relevant to CoE - Ex – CCNP for networks, MSCE for Windows Server Data Center CoE (Add MCS and MCSfM certs in this section)
  • Good to have scripting knowledge such as Python, PERL
  • Good to have cross technology skills Ex Windows server L2 along with UNIX or Storage skills.
  • Cisco Certified Network Associate - Routing and Switching (CCNA-R/S)
  • Cisco Certified Network Associate - Wireless (CCNA-WL)
  • Riverbed Certified Solutions Associate - WAN Optimization (RCSA-W)
  • Cisco Certified Network Associate - Security (CCNA-SEC)
  • Juniper Certifications
  • Meraki Certifications
  • MCSA, MCSE, RHEL, VCP
  • MS-IIS Server
  • Citrix Metaframe
  • Cisco Certified Network Associate - Data Center (CCNA-DC)
  • Cisco Certified Network Associate - Video (CCNA-VID)
  • Cisco Certified Network Associate - Voice (CCNA-V

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
DBS Tower 22nd floor, Jl. Prof. DR. Satrio No.Kav. 3 - 5, RT.18/RW.4, Kuningan, Karet Kuningan, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12940
Industry
Information Technology / IT
Vacancy
2 openings
Website
https://services.global.ntt

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About NTT INDONESIA TECHNOLOGY

NTT Indonesia Technology is part of NTT Ltd. companies in Indonesia. NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Our global assets and integrated ICT stack capabilities provide unique offerings in cloud-enabling networking, hybrid cloud, data centers, digital transformation, client experience, workplace, and cybersecurity. As a global ICT provider, we employ more than 50,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future. NTT Ltd. helps client by deliver a secure and connected future that empowers our people, clients, and communities. We’ve focused on market feedback to define our market aspiration which is to be a long-term strategic partner for our clients around the world by enabling their digital transformation, with our global capabilities, expertise and full-stack technology services delivered through our integrated services platform. Visit us at services.global.ntt

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