Multisys Technologies Corporation
Multisys Technologies Corporation

Customer Support Representative  

Multisys Technologies Corporation

 
  • Parañaque, Philippines
    #14, Mt. of Olives St, Moonwalk, Parañaque, Metro Manila, Philippines
    Parañaque
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Posted 3 months ago and deadline of application is on 28 Oct

Recruiter was hiring 4 days ago

2024-02-06T02:01:01.320680+00:002024-10-28T16:00:00+00:00

Job Description

Job Summary:

A Customer Support Representative handles and assists client/user with their concerns received via online or on-site support through the different forms of support channels with efficient work ethics with the customer.

He/she acts as a frontliner between the company and the client. He/she receives and escalates all issues and concerns of the customer to the technical support or other department with complete and correct data.

Essentials Duties and Responsibilities:

  • Assist customers according to their concerns
    • Transactional / Non-Transactional
    • General Inquiry
    • Conduct on- site or online support
  • Received, escalate and resolve customer’s concerns
    • Identify general or isolated cases
    • Inform customers/partners regarding advisory or new updates
    • Educate customers regarding their concerns
    • If can’t be resolved escalate technical concerns to technical support.
  • Assist the customer regarding any form of transactional requests
    • Verification, confirmation, validation of payment and any related to transactional request
    • Billing Concerns
    • Track customer transactions
  • Train the clients or the customers
    • Educate customer regarding basic functions of the system.
    • Educate customers regarding basic troubleshooting
    • Educate customers regarding basic procedures
    • Educate customers regarding project background
  • Reporting
    • Reporting to the superior regarding ticket status
    • Reporting to the customer/client/partner regarding ticket status
    • Presentation and conduct system walkthrough to the customer/client/partners on-site or online.
    • Report and Investigate project anomalies inside the support
  • System application’s handling
    • Admin system monitoring and basic handling procedure;
    • Replicate the issues received from the customers
    • Customer’s system/user management monitoring and basic handling procedure;
    • Internal communications regarding system health
  • Recording, monitoring and updating of tickets
    • Creating of issues and concerns to the ticketing tool
    • Follow up and Monitoring of status of each ticket

Minimum Qualifications

Qualifications:

  • Bachelor’s degree relevant to the job
  • With at least 6 months - 1 year experience in Sales
  • With at least 2-year experience in Customer Service
  • Excellent communication and presentation skills
  • Must have experience in:
    • Technical Writing
    • Data Analysis
    • Software applications
    • Microsoft Programs
  • Must be willing to travel in and out of Metro Manila

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Free Lunch or SnacksFree Lunch or Snacks
  • Gym MembershipGym Membership
  • Paid Sick LeavePaid Sick Leave
  • Single Parent LeaveSingle Parent Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Other

  • Calamity Leave
  • Clinic
  • Court
  • Game Room
  • Garden
  • Mental Health Benefit
  • Music Studio
  • Salon
  • Spacious Free Parking
  • Tree house

Required Skills

  • Sales and Marketing Knowledge
  • Customer Service
  • Computer Troubleshooting
  • Computer Hardware Troubleshooting
  • Closing Sales

Preferred Courses

  • Information Technology
  • Business Administration

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Mt. of Olives St, Moonwalk
Industry
Information Technology / IT
Vacancy
8 openings
Website
https://www.multisyscorp.com/

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About Multisys Technologies Corporation

Multisys Technologies Corporation is considered one of the leading software solutions company in the Philippines that provides a wide range of cost-effective, full-scale software services, system platforms, and integrations being used by thousands of companies and organizations. Empowering Your Business A leading software company in the Philippines, Multisys has been steadfast in seeking greater digital transformation for the country, through systems design, development (programming), and deployment (implementation). Who We Are We are a software solutions company backed by a team of full-stack developers and elite programmers. What We Do Multisys empowers businesses and is a partner to everyone. The wide breadth of copyrighted platforms and solutions that we openly offer underscores our relentless commitment to helping private companies operate more efficiently and grow, as well as to assist government agencies for faster and more effective delivery of services to the public. How We Help We put our heart and core on system automation and integration services that expedite various processes and transactions—ultimately helping reinforce the ease of doing business across the Philippines archipelago. Corporate Principle We pursue and bring solutions beyond software development to create impactful advancement to empower businesses. Our Mission Our mission is to build a sustainable and future-ready society by providing smart solutions to empower businesses and partners to expedite and streamline their processes. Our Vision Our vision is to revolutionize ways of life towards greater digital transformation through innovative software solutions. Our Culture We Work to Play and Play to Win We maintain a casual work environment to inspire our people and help them achieve more.

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