Technical Support Specialist
MicroSourcing
- Taguig, Philippines, Picadilly Star, 4th Avenue, Taguig, Metro Manila, Philippines, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Plan, schedule, and execute remote deployments of software to customer sites
- Manage customer communications to provide clear planning and direction on behalf of EMI Support
- Co-ordinate with Support Zones to ensure all information relevant to the deployment is captured and documentedTrack deployment progress through existing tools
Assist in:
- Creating a standard model for planning and executing updates the development of new tracking tools and workflows
- Coordinate with R&D and Product Management on software deployment
- strategies, tools, and process enhancements
- Provide technical support to the customer during the go-live process
- Create a world-class customer experience while delivering on update
- request through active communications with customers
Minimum Qualifications
- Bachelor of Computer Science, Engineering or Computer Technology background
- Minimum of 2 year’s experience in technical support environment
- Experience with Service Pack Upgrades and Updates
- Excellent organizational skills and ability to handle and prioritize multiple tasks.
- Ability to work well under pressure.
- Excellent writing and verbal skills.
- Clear speaking voice and excellent telephone manner.
- Desire to provide excellent customer assistance.
- Ability to conduct training sessions, give oral presentations, and interface and communicate with customers and co-workers in a clear and professional manner
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Picadilly Star, 4th Avenue, Taguig, Metro Manila, Philippines
About MicroSourcing
MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career
Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.
WHY JOIN US?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.