Customer Service Representative (CSR)
MangoSoft Apps Inc.
- Marikina, PhilippinesMarikina, Metro Manila, PhilippinesMarikinaMetro ManilaPhilippinesPhilippines
- ₱15,000.00 / monthPHP15000MONTH
- Full timeFULL_TIME
Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Minimum Qualifications
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve the problem.
- At least 1 year job experience in a BPO Company.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling and active listening skills.
- Excellent communication in English and presentation skills.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritise, and manage time effectively.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Marikina, Metro Manila, Philippines