Leyan Technologies

Customer Service for SAAS Platform  

Leyan Technologies

  • Quezon City, Philippines
    Pinyahan, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • ₱38,000.00 - ₱40,000.00 / month
    PHP
    38000
    40000
    38000
    MONTH
  • Full timeFULL_TIME

Expired a month ago

2024-04-22T04:15:50.498390+00:00
Job closed.

Job Description

Job Responsibilities

  • Pay attention to the business life cycle, improve the renewal, trial customer conversion
  • After the merchant access is opened, urge the use of the product according to the frequency of product use to improve the SaaS software retention rate
  • Refine the feedback needs of merchants to help quickly solve the problems of users
  • Cooperate with sales signing, provide merchant usage report and data analysis results

Minimum Qualifications

  • proficiency in Filipino and Mandarin is a must

  • Experience in e-commerce operation is preferred

  • Have a good sense of responsibility and communication and understanding skills

  • Able to use basic office tools such as Excel, Word, etc

  • Located in Metro Manila

  • This mostly remote but would be required to meet with clients if needed

Perks and Benefits

  • Work from HomeWork from Home
  • Transportation AllowancesTransportation Allowances

Required Skills

  • MS Office
  • Customer Service

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed vocational course
Recruiter response to application
Once in a while
Office Address
Avida Towers Sola, 1100 Quezon City, Philippines
Industry
Information Technology / IT
Vacancy
1 opening
Website
http://jolect.com

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About Leyan Technologies

Chat++is an artificial intelligence chat robot software that provides services for thousands of sellers/brands in Southeast Asia's popular e-commerce market, such as Shopee, Lazada, Tiktok, Tokopedia, etc. With our leading AIGC technology, Chat++has significantly improved sales conversion rates, reduced returns/refunds, increased return rates, and received more positive feedback, saving labor costs. Help our customers make their business healthier and stronger. Our company Leyan Technology is a leading provider of artificial intelligence technology in the world. We have more than 50000 top sellers in China on Taobao, Tiktok and PDD.

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