Asst. Housekeeper - Mactan| LHH  

Responsible for assisting in overseeing housekeeping operations to deliver an excellent guest experience. Assists the Assistant Executive Housekeeper to service all suites, adjoining areas and public areas as allocated. Monitors housekeeping high standard is maintained at all times with regards to cleanliness, tidiness, co-operation and guest liaison within the hotel department.

GENERAL RESPONSIBILITIES

1. Ensure consistently high operating standards in every area of Housekeeping as identified by the hotel brand standards
2. Responsible for the efficient and orderly management of cleaning, servicing and repairing of guest rooms
3. Performance of regular and irregular inspections of all arrival rooms and spot checking of occupied rooms; check VVIP and OOO rooms; “turn down” rooms; public areas and reports any issues to the Assistant Executive Housekeeper
4. Check periodical stocktaking and maintaining of stock records for linen, uniform, chemicals; housekeeping supplies and equipment
5. Ensure communication meetings are conducted
6. Cooperating & communicating with other departments in all hotel related matters
7. Attending and conduct daily pre-shift briefings
8. Prepare staff schedules and duty roster
9. Monitor grooming and appearance standards and conduct of staff
10. Develops housekeeping training sessions and upkeep all training forms used
11. Training the new hires according to the Housekeeping Manual
12. Assist other departments whenever necessary
13. Attend to any guest complaints and take service recovery measures if required
14. Meeting guests to ensure that they are comfortable and have everything they need

Education: Bachelor’s Degree in Hotel and Restaurant Management; Tourism, or any related course

Work: Must have at least (2-3) years of experience with Supervisory or Management in Housekeeping Operations

Pre-requisites: Strong leadership abilities and organizational skills, Proficiency, at a basic level, with computers and Microsoft Office; Knowledge of cleaning standards, cleaning chemicals and equipment and materials as necessary​​​​​​​

Location: Willing to be assigned in Mactan