Backend Engineer - Product Reliability  

• Respond quickly to production issues reported and apply data fixes as needed (using Python).
• Investigate the root cause of a production issue (note findings and analysis) and escalate the issue.
• Verify that the fix for the root cause of the production issue is released and successful.
• Regularly monitor current stable features for any issues.
• Work well and closely with :
  • The Product team
  • Data Analysts
  • Internal Users
  • Android, Backend, Infrastructure Engineers
  • QA Engineers

We are looking for

• A Software Backend Engineer with a passion for resolving User issues and a can-do attitude to work closely with various teams within JULO to monitor, respond, investigate and analyze, escalate and verify production user or system issues.

Skill Requirements :

• Excellent problem solving skills, ability to break down problems and explain complex concepts, strong attention to detail.
• Have strong customer success mentality
• Understand about Data analysis using SQL, Excel, and from monitoring tools (Sentry, Datadog, Grafana, etc.)
• Excellent communication with various people (verbal and written)
• Can communicate clearly, timely, and professionally:
• With technical and non-technical users,
• With leadership roles and individual contributors
• In English and Indonesian.
• Read source code and apply patch scripts (Python)
• Ability to work both independently and make decisions autonomously, as well as collaborate as part of a global team.
• General advanced knowledge of software systems.
• Full stack knowledge and software architecture.
• Highly skilled in working on Linux-based OS and open source IDE.
• Expert in multi-tasking, both in executing and managing tasks thoroughly in issue tracking tools.
• 1-2 years of experience building and maintaining software applications used by a large user base.