Customer Service Representative
JoyRide PH
- Pasig, PhilippinesPasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 18 hours ago and deadline of application is on 3 Dec
Recruiter was hiring 17 hours ago
2023-12-04T09:59:18.655256+00:002024-12-03T09:59:18.655256+00:00Job Description
- Act as “Subject Matter Expert” regarding specific issues and concerns
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts, and file documents
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution of concerns
- Follow communication procedures, guidelines, and policies
Minimum Qualifications
- Fluent in written and oral English is a plus
- Can provide good customer service
- Accustomed to handling complaints and concerns
- Bachelor’s degree with an emphasis on risk management, business or finance, Law, or a field relevant to the industry
- Good communication skills, confidence, and organizational skills
- Applicants must be willing to work in Marcos Highway Antipolo City
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Pasig, Metro Manila, Philippines
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About JoyRide PH
JoyRide is a leading homegrown superapp in the Philippines offering on-demand services in ride-hailing, delivery, and e-commerce. Operating 24/7, JoyRide covers cities across Metro Manila, Bulacan, Cavite, Laguna, Metro Cebu and more!
Launched in 2019, JoyRide started as a motorcycle taxi service as an answer to the call of commuters for a safe and reliable transport alternative. Since then, JoyRide has served millions of bookings across the country and has successfully evolved into a superapp.
JoyRide's mission has always been to empower its growing network of customers, driver-partners, and merchant partners by providing convenient and accessible solutions through a scalable multi-service technology platform. Today, JoyRide continues to grow its list of product offerings and is committed to providing quality value-for-money services to everyone and anyone who needs them.