Training and Quality Assurance Specialist

Staff Builders Asia (John Clements)

Is a verified Kalibrr employer

Vacancy
3 openings
Preferred Educational Attainment
Graduated from college
Posted
5 months ago
Application deadline
in a month
Recruiter responds
18% of the time
Recruiter last seen
a month ago
Industry
Human Resources
Employment Type
Full time
Office Address
2/F RCI Building 105 Rada St. Legaspi Village, Makati City, Makati, Metro Manila, Philippines
Required Skills
Learning Strategies
Organizing and Planning
Performance Management and Coaching
Training Facilitation
Minimum Qualifications:
Graduated from college
  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
  • Open for any other four-year course too.
  • Must have at least 1 year of working experience in Quality Control/Assurance.
  • Experience in a BPO company as Training Specialist / Quality Assurance is preferred.
  • Experience in Chat accounts is an advantage.
  • Must be willing to work in a BPO company handling NON-VOICE ACCOUNTS in Rockwell Center, Ortigas.
  • Good organizational skills, excellent communication skills, good interpersonal skills, good people management skills and strong background in customer service.
  • Highly skilled in delivering soft skill training
  • Applicants must be willing to start ASAP.
Job Description
  • Assist the Operations in identifying training needs.
  • Planning, development, and delivery of training courses.
  • Prepare progress reports in training and quality
  • Assist in the development of the Quality Assurance program
  • Provide coaching to agents on regular intervals
  • Develop action plans to ensure all agents’ knowledge and performance are consistently within standards
About Staff Builders Asia (John Clements)
STAFFBUILDERS ASIA is a division of the John Clements Consultants group engaged in the temporary staffing services. The division is one of the most prestigious, well-funded, well-equipped, and highly reliable outsourcing firms. Pioneer in recruitment and service contracting and one of the few with capabilities to subcontract an entire functional activity having manpower resources already equipped with the necessary skills and training. Staffbuilders Asia is the pioneer and innovator of staffing services in the Philippines with a proven track record of almost forty years, servicing major multinational and large local companies. Breaking new grounds on recruitment and service contracting, Staffbuilders Asia’s expertise lies on providing outsourcing, project management and staff augmentation services.


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