Technical Support & Security Manager
IYUNO Philippines Inc.
- Makati, Philippines9th Floor, 2251 I.T. Hub, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Responsibilities
- Take ownership of internal employees’ issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to employees
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
Duties
- Setting up accounts for staff, ensuring that they know how to log in
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Investigating, diagnosing and solving computer software and hardware faults
- Planning and undertaking scheduled maintenance upgrades
- Repairing equipment and replacing parts
- Maintaining records of software licenses
- Managing stocks of equipment, consumables and other supplies
Minimum Qualifications
- BS degree in Information Technology, Computer Science or equivalent
- Language proficiency: English
- Proven working experience in enterprise technical support, IT support or as a technical
engineer - Basic knowledge of computer OS, software, equipment
- Excellent Windows, Mac troubleshooting ability
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills (email, documentation, etc)
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 9th Floor, 2251 I.T. Hub, Makati, Metro Manila, Philippines
About IYUNO Philippines Inc.
IYUNO is the world’s leading media localization service company that connects video and people. We are the most spotlighted company providing subtitling and dubbing services in multi languages not only to the biggest OTT platform but also international broadcasting companies. For more information, please visit our official website: iyunomg.com
IYUNO discovers potential talent at an early stage with extraordinary philosophy and supports them to grow. IYUNO believes the power of collective intelligence and together we are a team player organization that can draw outstanding solutions with innovative thoughts. Sometimes, IYUNO argues decisively but we do respect each individual we meet. IYUNO will try to expand and take new business opportunities to develop our business in sophisticated and systematic ways. Now, we are waiting for you to join us to achieve our goal together. To find out more about corporate culture, please visit our official website: iyunomg.com/news