IThinkWeb Corporation
IThinkWeb Corporation

Business Analyst | Communications  

IThinkWeb Corporation

  • Pasig, Philippines
    20D, F. Ortigas Jr. Rd, San Antonio, Pasig, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired 6 months ago

Job closed.

Job Description

The Business Analyst - Communications role is responsible for helping the company’s customer base (businesses, regulators, industry bodies, product users) for their product and database need.

Job Responsibilities:

• The BA-Comms' main role is to respond to enquiries of the stakeholders related to the database product.

• The position will require the Business Analyst - Communications role to facilitate and make sure that the customers will be able to utilize the data management system and other services provided by the company.

• Provide support to customers by making sure that they are able to adapt and manage the data management systems and other services provided.

• Coordinate with the Analytics and Research team to provide and interpret data analytics reports requested by the company’s management, customers, and stakeholders based on data gathered internally and/or externally. Once data is researched and analyzed, the BA-Comms will then report the results to management, customers, and/or stakeholders.

• Responsible for gathering and analyzing information on the experience of product users. This will allow the BA-Comms to communicate with the Product Owners and provide feedback based on user experiences gathered.

• Responsible for coordinating with the Product Owners to improve the products based on the data and information gathered through the BA-Comms' first-hand product experience, customer experience, customer feedback, and internal data analytics.

• Responsible for acquiring a high level of expertise with every facet of the product from a user perspective. This will allow the BA-Comms to identify current issues and potential bugs that will provide the Product Owners with ample information to plan a fix or resolution.

• Responsible for providing a list of potential clients to top management based on the enquiries received. This will help the company expand their client/user base especially to large corporations.

• Responsible for responding to enquiries quickly or in the shortest time possible.

• Responsible for reaching out to top management regarding enquiries that require top management decision-making and advice.

• Responsible for making sure that the content of the response to clients and stakeholders is in line with the company's identity and brand.

Minimum Qualifications


• A completed Bachelor or Master's degree during the last 2 years with a minimum credit plus average.

• We generally look for applicants with a Bachelor's degree in an area of Marketing, Communications, Creative Writing, English Literature, Technology, Information Systems, Computer Science, Data, Commerce, Business, Supply Chain Management, Finance, Environment, or Sustainability. However, we will consider other degrees if you have a strong interest and leaning towards technology.

• Exceptional communication skills and an outstanding customer service ethic;

• Great academic results as well as a passion for solving complex problems;

• Resilient and energetic team player who is open-minded and willing to learn;

• Driven to succeed;

• Has a thirst for knowledge;

• Individuals who care about our people, our community, and our planet and who are totally aligned with our values;

• Strong analytical and organizational skills;

• Excellent verbal and written communication skills;

• Excellent problem-solving skills;

• Experience in or familiar with customer relations/support;

• Experience in or familiar with Database Management;

• Experience in or familiar with Research and Data Analytics;

• Willing to work daily in an office-based set-up (Ortigas Center, Pasig City)


• Business Correspondence

• Business Analysis

• Research

• Customer Service

• Communication Skills

• Data Analysis

• Data Management

Perks and Benefits

  • Free Lunch or SnacksFree Lunch or Snacks
  • Paid Sick LeavePaid Sick Leave
  • Single Parent LeaveSingle Parent Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Relocation AssistanceRelocation Assistance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Business Correspondence
  • Business Analysis
  • Research
  • Customer Service
  • Communication Skills
  • Data Analysis
  • Data Management

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
F. Ortigas Jr. Rd, San Antonio
Information Technology / IT
1 opening

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About IThinkWeb Corporation

We provide software to help stakeholders in the global TIC (Testing, Inspection and Certification) industry operate and transfer information to increase value, integrity and awareness of accredited certification. By helping the TIC industry digitize and facilitate the flow of key information we help business and regulators around the world develop, monitor an improve global supply chains which leads to greater economic, environmental and social impact. HIRING FOR START UP SUCCESS! It’s the perfect time to join ITHINKWEB CORPORATION and we are looking for the best of the best. We are a high-growth tech company that is looking to hire the most talented and passionate people. We have a great culture and have more than enough room for growth as we continue to scale our business. We believe in our mission – to build products that are so good they can only be sold by unicorn companies and WE WANT YOU TO BE PART OF IT!

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