D365 System Support Engineer
ITVT Philippines Inc.
- Taguig City, Philippines4th Ave, Fort Bonifacio, Taguig City, Metro Manila, PhilippinesTaguig CityMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
2024-08-10T16:00:00+00:00
Job closed.
Job Description
Area of Responsibility:
- Implement fixes, enhancements, and modifications within the Microsoft Dynamics CRM (2016/Dynamics 365)
- Manage and resolve support cases for CRM.
- Establish and maintain a positive relationship with customers written communication.
- Remote problem solving.
- Bug Fixing.
- Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded.
- Ensure strict adherence to SLA when dealing with customer tickets.
- Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times.
- Work with other technical staff to ensure connectivity and compatibility between systems.
- Work with vendors/partners to resolve complex problems.
- Document relevant technical information on the internal Customer Service Hub including system problems, problem resolution and knowledge base content.
Minimum Qualifications
Job Requirements:
Background
- Bachelor's degree in Information Technology, Computer Science, or any related studies.
- Minimum 1 – 2 years relevant experience from a similar role.
- Appropriate level of competence in documented technical skills.
- Dynamics CRM configuration experience.
- First experience knowledge of and proficiency with the native configuration and customization tools for Microsoft Dynamics CRM.
- Relevant second level qualification in IT or Business.
- Has Microsoft D365 Field Service know-how.
Technical/Functional Skills
- Microsoft Dynamic CRM – D365 (and/or earlier versions)
- Microsoft Operating Systems
- Standard Troubleshooting Procedures
- ITIL Framework
Soft Skills
- Can converse in Business English (oral and written)
- Planning skills and ability to work under minimal supervision, multi-task, and prioritize work
- Accurate, well organized, persistent and quality driven
- Ability to focus on deadlines and deliverables
- Team player with strong communication skills and customer focus
- Willingness to learn and be trained
Perks and Benefits
Work from Home
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Paid Vacation Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Flexitime
Medical, Prescription, Dental, or Vision Plans
Preferred Courses
- Information Technology
- Computer Science
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Picadilly Star, 4th Ave, 1201 Taguig City, Philippines
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About ITVT Philippines Inc.
ITVT has been concentrating since 2001, with more than 180 employees, on the implementation of innovative branch solutions for the industrial and energy sectors. With professional advice, reliable project implementation and the subsequent 24/7 support according to ITIL standards, we create sustainable customer satisfaction. As a DIN ISO 9001 , DIN ISO 14001 and DIN ISO 27001 certified company and Microsoft Alpha Partner from the very beginning, we know what is important. In particular, the data security of our customers is very important to us. For this reason, ITVT operates several high-security data centers in Germany for its customers. The Federal Data Protection Act therefore applies.