Email and Call Center Support Associate

Iremit Inc

Expired in a day

This job is no longer accepting applications.See available related jobs.
This job is no longer accepting applications.See available related jobs.

Job Description

DAILY

AUSTRALIA / NEW ZEALAND AGENT TRANSACTION

  • Retrieve transaction via email
  • Encode pertinent details indicated in the transmittal from the foreign tie-ups and through email to meet the cut-off period
  • Update remittance information provided by the foreign offices and tie ups.
  • Update un-encoded/un-released file.
  • Prepare Daily Tabulation Reports of encoded transactions and send it to the respective recipients.

AUSTRALIA / NEW ZEALAND EMAIL TRANSACTIONS

  • Retrieve transaction from INFOCOM
  • Encode pertinent details indicated in the transmittal through email to meet the cut-off period
  • Send a confirmation to client if transaction is successful or for verification.
  • Update un-encoded/un-released file.
  • Prepare Daily Tabulation Reports of encoded transactions and send it to the respective recipients.

CANADA EMAIL & SELF ENCODING AGENT TRANSACTIONS

  • Retrieve transaction via email
  • Encode pertinent details indicated in the transmittal from the foreign tie-ups and through email to meet the cut-off period
  • Update remittance information provided by the foreign offices and tie ups.
  • Update un-encoded/un-released file.
  • Prepare Daily Tabulation Reports of encoded transactions and send it to the respective recipients.

UK (NON & SELF ENCODING AGENT TRANSACTIONS)

  • Retrieve transaction via email
  • Encode pertinent details indicated in the transmittal from the foreign tie-ups and through email to meet the cut-off period
  • Update remittance information provided by the foreign offices and tie ups.
  • Update un-encoded/un-released file.
  • Prepare Daily Tabulation Reports of encoded transactions and send it to the respective recipients.

UK (PHONE-IN/ON-LINE & TEXT REMITTANCE TRANSACTIONS)

  • Retrieve transaction via INFOCOM ACCOUNT
  • Encode pertinent details indicated in the transmittal through email to meet the cut-off period
  • Update remittance information provided.
  • Acknowledge by sending receipt to client (text transaction)
  • Assist client with their inquiries and concerns (text transaction)
  • Update the client RIF in the system
  • Update un-encoded/un-released file.
  • Prepare Daily Tabulation Reports of encoded transactions and send it to the respective recipients.

DOMKT2 / 3 / 4 / DOMSNF/ DOMKTG TRANSACTIONS

  • Attend walk-in clients (check details provided / received payment / photocopy support documents)
  • Encode pertinent details indicated in the transmittal
  • Re-compute amount conversion for DOMKT4 transaction
  • Edit / arrange data provided by shipping company to the standard template for uploading.
  • Recording of AO transactions thru FILEZILLA

MONTHLY

  • Prepare and send the Monthly Volume Report of encoded transactions.
  • Filing of Tabulation Reports of Encoded Transactions.
  • Conduct and participate in the Departmental Meeting.

ANNUALLY

  • Prepare Yearly Volume Report.

INTERMITTENT

  • Perform other related functions that may be assigned by the immediate superior

Minimum Qualifications

  • Graduate of any 4-year course
  • At least two(2)- three(3) work experience in customer service, preferably in a banking or remittance industry
  • Willing to learn new things step by step and take it as a challenge.
  • Has training in Phone etiquette and business writing are recommended

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Graduated from college
Recruiter response to application
Sometimes 
Office Address
26th Floor Discovery Centre 25 ADB Avenue Ortigas Center Pasig City, Pasig, Metro Manila, Philippines
Industry
Financial Services
Vacancy
2 openings
Website

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About Iremit Inc

Take a new career challenge. Explore new heights. Be driven by our vision to be the Ultimate Choice Remittance Service Provider Globally. I-Remit, Inc. is a publicly listed global remittance company that serves the remittance needs of thousands of Overseas Filipino Worker’s worldwide. The company is present in 24 countries across North America, Europe, Australia, Asia, the Pacific Isles and Middle East. The iRemit management and employees are committed to serving the OFWs by utilizing the latest in technology to provide FAST, CONVENIENT and EFFICIENT service. We live by these core values – Integrity, Customer Satisfaction, Excellence and Teamwork Joining iRemit will give you the opportunity to work with young, dynamic and highly creative individuals, who have the passion for work excellence and unparalleled service to our Filipino OFWs. Are you ready to take the challenge?Don’t miss our career opportunities and be part of our company towards achieving global success.
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