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Inteluck Corporation

Customer Account Management Associate  

Inteluck Corporation

  • Makati, Philippines
    9th Floor Aguirre Building, Valero Access Rd 3, Bel-Air, Makati, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Posted 2 months ago and deadline of application is on 6 May

Recruiter was hiring 4 days ago


Job Description

Key Responsibilities:

1. Customer Relationship Maintenance:

  • Responsible for building and maintaining positive relationships with existing customers to understand their logistics needs and business goals.
  • Communicate regularly with customers to ensure they are satisfied with the company's services and to address their questions and concerns.

2. Customer Satisfaction Management:

  • Monitor customer satisfaction, collect feedback, and take steps to improve the customer experience.
  • Assists in resolving customer complaints to ensure issues are resolved promptly and to prevent future issues.

3. Business Re-development:

  • Drive increased sales and business growth by developing a deep understanding of customer needs and identifying cross-sell and upgrade opportunities.
  • Work with the sales team to develop account maintenance plans to ensure long-term stability and growth of customer relationships.

4. Data Analysis and Reporting:

  • Collect and analyze customer data to understand customer demand trends and behavioral patterns.
  • Generate regular reports on the progress of customer maintenance and business redevelopment.

5. Collaboration and Teamwork:

  • Work closely with the Marketing, Sales and Logistics teams to ensure customer needs are met and provide a consistent customer experience.
  • Participate in internal training and knowledge sharing within the company to continuously improve the team's comprehensive capabilities.

Minimum Qualifications

  • Bachelor degree or professional background in related fields.
  • Possess excellent communication and interpersonal skills and be able to build positive relationships with customers at all levels.
  • Have good problem-solving and decision-making skills and be able to quickly respond to various challenges and customer needs.
  • Ability to analyze data and prepare reports, and be familiar with using office software and customer relationship management tools.
  • Applicants with certain work experience in logistics or related fields will be given priority.
  • Good team spirit and self-management skills.

Perks and Benefits

  • Free Lunch or SnacksFree Lunch or Snacks

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Aguirre Street Legaspi Village, Makati City
Data-driven end to end Logistics Services
1 opening

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About Inteluck Corporation

Inteluck provides data-driven end to end logistics services to enterprises in Southeast Asia. The core of Inteluck is to maximize logistics efficiency by leveraging technology and data and creating value for both customers and vendors. Inteluck supports a variety of logistics platform services, including domestic FTL (full truckload) transportation, warehouse management, freight forwarding, cross border transportation and other bespoke supply chain services. Headquartered in Singapore and operates in other Southeast Asian countries including the Philippines and Thailand, with offices in China and other regions. Inteluck’s mission is to build the most efficient logistics world by connecting talented and responsible people driven by the data and technology.

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