Center Operations Manager
INFORMATICS HOLDINGS PHILIPPINES INC.
- Quezon City, Philippines, 248 Visayas Avenue, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
OPERATIONS MANAGEMENT:
- Maintain and implement Informatics’ international and GHQ standards of operation, i.e., systems, procedures, policies and rules.
- Monitor implementation and immediately correct deviations.
- Supervise daily activities of academics, services, and accounting.
- Maximize use of center’s physical and human resources.
- Regularly conduct system audits and ensure implementation of internal control standards.
CUSTOMER SATISFACTION
- Set high service standards to achieve total customer satisfaction.
- Ensure customer satisfaction by developing, implementing, and monitoring quality programs.
- Supervise daily activities of academics, services, and accounting.
- Monitor the center’s key performance indicators, e.g., enrollment rate, re-enrollment rate, completion rate, referral rate, dropout rate.
- Feedback systems, e.g., Student Feedback Form, Service Performance Scorecard, Customer Survey Form.
- Feedback results to the Area Manager and to the Human Resource, Training and TQ Division, and use results to map out and implement improvements efforts.
Minimum Qualifications
- At least a Bachelor's/College degree in Business Studies, Marketing, Management, or its equivalent.
- MBA Holder is an advantage.
- At least 3-5 years of sales or marketing experience.
- Proficient in Microsoft Office tool including Word, Powerpoint, and Excel.
- Ability to empower and motivate associates to take over tasks and responsibilities to accomplish results for which the Manager maintains ultimate accountability.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
- Medical / Health Insurance
- Life Insurance
- Transportation Allowances
- Performance Bonus
Required Skills
- Project Management
- Business Development
- Content Marketing
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Management and Consultancy
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- 248 Visayas Avenue , Quezon City, Metro Manila, Philippines
About INFORMATICS HOLDINGS PHILIPPINES INC.
We are an I.T. company composed of young I.T. professionals who are success-driven and result-oriented. INFORMATICS, the WORLDS LARGEST NETWORK OF COMPUTER TRAINING INSTITUTE, invites aggressive and self-driven individuals to be part of its training and education centers in the Philippines and in the Asia Pacific region