- Makati, Philippines8F ACE Building, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full time
- Ensure Services work is delivered on time and profitable
- Works with Internal and External Resources to deliver services in a timely and profitable manner
- Provide a BA/PM for internal Systems to implement M-Files and Infosuite Products
- Ensure Services Contract are properly documented to control scope creep
- Develop new Services that can be delivered directly by PS
- Develop and enhance Services Pricing models
- Oversee the monitoring and management of all project lifecycle internal to Infomax and to external customers
- Develop and implement Professional Services terms and conditions, policies and best practice guides for the Sales Team aligned to the organization’s policy and processes
- Design Training programs and workshops for the skills improvement of team members
- Project, manage and monitor the allocation of Professional Services budget
- Conduct a regular Team Meeting to get project updates and issues/concerns of her team members for action plan
- Manage and monitor internal and external project implementations
PM and BA Management
- Provide guidance and mentoring to Project Managers in managing and monitoring Project Deliverables, Budget, Resources, Resolution of project issues, Planning and Documentation while maintaining Customer Relations.
- Provide guidance, coaching and review to Business Analysts in planning the requirement-gathering approaches, estimating implementation efforts, resource allocation, computation of Services cost, re-engineering client business processes, creation of product manuals and managing relationships with different stakeholders.
- Recommend / suggest future enhancements of Infosuite Products based from the requirements of the clients gathered by the BA’s/PM’s
- Develops QA Metrics to measure product quality
- Provides QA tools and templates to improve efficiency of product testing
- Provide a QA environment / facility to Store and protect all Test Data
- College graduate – Computer Science, Computer Engineering, Information Technology
- 5-7 years experienced in a similar or subordinate jobs
- Competencies: Good oral & written communication skills, team player, presentation skills, analytical planning/coordination and project management skills.
Perks and Benefits
- Work from Home
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