IMPACT - Training / Marketing / Consulting
IMPACT - Training / Marketing / Consulting

Healthcare Contact Center Representative | Makati  

IMPACT - Training / Marketing / Consulting

  • Pasig, Philippines
    1905-B West Tower, Philippine Stock Exchange Center, Ortigas Center, Pasig City, Pasig, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired 24 days ago

Job closed.

Job Description

a. Handles inbound and outbound calls for:

Eligibility verification

Provider Network Information

Inquiries on Clients' Medical Plan/ Schedule of Benefits (SOB)

Other related queries/requests from brokers, accredited Network Providers, clients and other intermediaries

b. Issuance of Letter of Authority (LOA) for all eligible In-Patient (IP) and Out-Patient (OP) availments

c. Coordinates with accredited medical provider hospital admission of clients

d. Computes for clients' eligible medical benefits during hospital discharge and ensure all excess of benefits (EOB) are collected prior to discharge.

e. Attend to clients' and intermediaries' queries/requests/complaints course thru other sources than voice calls (Mobile App/ e-mail / sms etc.)

f. Undertakes all other tasks that may be assigned from time to time.

Minimum Qualifications

  • Graduate of any 4-year course

  • With at least 6 months of experience under healthcare account

  • With supervisory potential

  • Computer literate with working knowledge on MS Word and Excel

  • Communicates articulately in Tagalog and English, Cebuano dialect is a plus

  • Willingness to go on shifting 24/7 duties including Saturday and Sunday

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
1905-B West Tower, Philippine Stock Exchange Center, Ortigas Center, Pasig City
Marketing / Advertising / Sales
1 opening

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About IMPACT - Training / Marketing / Consulting IMPACT Training & Consultancy is a company committed to the advancement and excellence of its multi-national clients across several industries. We run nation-wide operations by a team of dynamic and highly competent individuals who aim to make an impact on each of our clients’ organizations. We do this by strengthening and intensifying their capabilities through effective training, management planning, analysis, and implementations. IMPACT offers career opportunities across several workforces, providing a unique career experience depending on your skills, career goals and personal learning objectives.

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