GINGERSNAPS (IL Coniglio Bianco Corporation)
GINGERSNAPS (IL Coniglio Bianco Corporation)

Customer Relations Officer  

GINGERSNAPS (IL Coniglio Bianco Corporation)

 
  • Pasig, Philippines
    Warehouse 19 & 20, Armal Compound II, M. Eusebio Avenue, Brgy. San Miguel Pasig City, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 14 days ago

2024-02-13T16:00:00+00:00
Job closed.

Job Description

Job Description: Customer Relations Officer

As a Customer Relations Officer, your primary responsibility is to nurture and maintain strong relationships between the company and its valued customers. You play a pivotal role in ensuring exceptional customer experiences, enhancing brand loyalty, and contributing to the overall success of the organization.

Key Responsibilities:

1. Customer Support and Communication:

  • Respond promptly and professionally to customer inquiries, resolving issues, providing information, and addressing concerns via various communication channels, including email, chat, and phone.
  • Maintain a courteous and empathetic approach to ensure a positive customer experience.

2. Order Management:

  • Oversee order processing, tracking, and delivery to ensure accurate and timely fulfillment of customer orders.
  • Address order-related issues such as discrepancies, delays, or returns, ensuring customer satisfaction.

3. Product Knowledge:

  • Develop an in-depth understanding of the fashion products offered by the company, staying up-to-date with the latest trends and collections.
  • Assist customers with product selection and styling suggestions to meet their needs.

4. Complaint Resolution:

  • Handle customer complaints effectively, aiming to turn negative experiences into positive ones.
  • Collaborate with relevant departments to address and resolve complex issues, providing comprehensive solutions.

5. Feedback Analysis:

  • Gather and analyze customer feedback and suggestions to identify areas for improvement in products, services, or processes.
  • Contribute to the enhancement of customer satisfaction through actionable insights.

6. Proactive Engagement:

  • Initiate proactive outreach to customers for feedback, product reviews, and special promotions.
  • Engage in personalized interactions to create a loyal customer base.

7. Data Management:

  • Maintain accurate and organized customer records and interactions within the company's CRM system.
  • Ensure data privacy and security compliance in all customer-related activities.

8. Cross-Functional Collaboration:

  • Collaborate with various departments, including Marketing, Visual, Quality Control and Fulfillment, to streamline operations and improve customer experiences.
  • Contribute to the development of marketing campaigns and promotions.

Minimum Qualifications

Qualifications:

  • Bachelor's degree in a related field (Business, Marketing, Fashion Management, or similar).
  • Excellent communication skills, both written and verbal.
  • Strong empathy and problem-solving abilities.
  • Proficiency in e-commerce platforms and customer relationship management (CRM) software.
  • A passion for fashion and a good understanding of industry trends.
  • This is an Onsite (face-to-face) work at the office.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Warehouse 19 & 20, Armal Compound II, M. Eusebio Avenue, Brgy. San Miguel Pasig City
Industry
Fashion Retail
Vacancy
1 opening
Website
http://www.gingersnaps.com.ph

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About GINGERSNAPS (IL Coniglio Bianco Corporation)

GINGERSNAPS is the leading brand for children's wear apparel in the Philippines. From our modest beginnings in 1994 as a single corner in the department store, we have grown to 49 boutiques and 26 department store corners in prime establishments nationwide Today, we have boutiques and department store corners in Indonesia, Singapore, Malaysia, and Saudi Arabia. We also distribute our products to several countries in a wholesale capacity. The next few years will see us bring our concepts to different regions from which we have been receiving numerous inquiries.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: