IASA, Inc.
IASA, Inc.

Customer Care Agent (Customer Support Service Agent)  

IASA, Inc.

  • Makati, Philippines
    Penthouse, 2251, Chino Roces Ave, Bangkal, Makati, Metro Manila, Philippines
    Metro Manila
  • ₱18,000.00 - ₱23,000.00 / month
  • Full timeFULL_TIME

Expired 2 months ago

Job closed.

Job Description

As a Customer Care Agent (Customer Support Service Agent), you will be responsible for assisting the European/American passengers of Air France/ KLM Royal Dutch Airline in relation to their complaints, claims, compliments and other airline ticket/concerns. As for the schedule, you will have a shifting schedule (AM, PM, and graveyard shifts) and holiday duties as well.

Minimum Qualifications

Preferably graduate of Tourism/Travel Industry/, Airport Operations/Management, Communications, and other similar courses;

Excellent English communication skills, both written and verbal;

Great attention to details;

Excellent problem-solving and decision-making skills;

Call Center experience is an advantage;

Experience in working in a customer care environment of a commercial and service oriented company.

Experience in complaint handling

Willing to work on-site or be in an office-based setup in Makati

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Single Parent LeaveSingle Parent Leave
  • Gym MembershipGym Membership
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Transportation AllowancesTransportation Allowances
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Required Skills

  • Complex Problem-Solving
  • Conflict Resolution
  • Judgement and Decision Making
  • Customer Service
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
2251, Chino Roces Ave, Bangkal
Business Process Outsourcing - Airline Services
60 openings

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About IASA, Inc.

Our Mission We began as a small team with an innovative approach to a travel market. With our “CAN DO“ mindset, we are growing as a multi-skilled customer-centric company creating loyal customers one experience at a time. Today we exist: renowned in the industry, trusted by clients, and home to passionate individuals who are recognized, valued, and cared for. Our Vision Being an integral part of each seamless travel.

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