Customer Care Agent (Customer Support Service Agent)
IASA, Inc.
- Makati, PhilippinesPenthouse, 2251, Chino Roces Ave, Bangkal, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱23,000.00 / monthPHP180002300018000MONTH
- Full timeFULL_TIME
Expired 7 months ago
2023-12-30T16:00:00+00:00Job Description
As a Customer Care Agent (Customer Support Service Agent), you will be responsible for assisting the European/American passengers of Air France/ KLM Royal Dutch Airline in relation to their complaints, claims, compliments and other airline ticket/concerns. As for the schedule, you will have a shifting schedule (AM, PM, and graveyard shifts) and holiday duties as well.
Minimum Qualifications
Preferably graduate of Tourism/Travel Industry/, Airport Operations/Management, Communications, and other similar courses;
Excellent English communication skills, both written and verbal;
Great attention to details;
Excellent problem-solving and decision-making skills;
Call Center experience is an advantage;
Experience in working in a customer care environment of a commercial and service oriented company.
Experience in complaint handling
Willing to work on-site or be in an office-based setup in Makati
Perks and Benefits
Retirement Benefit Plans
Single Parent Leave
Gym Membership
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Complex Problem-Solving
- Conflict Resolution
- Judgement and Decision Making
- Customer Service
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 2251, Chino Roces Ave, Bangkal
- Industry
- Business Process Outsourcing - Airline Services
- Vacancy
- 60 openings
- Website
- https://iasmanila.com
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