Podcast Network Asia
Podcast Network Asia

Customer Success Officer  

Podcast Network Asia

  • Pasig, Philippines
    Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Posted a month ago and deadline of application is on 17 Apr

Recruiter was hiring 2 days ago

2024-04-18T05:49:41.278030+00:002025-04-17T16:00:00+00:00

Job Description

We are looking for a Customer Success Officer who will focus on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business.

Responsibilities for Customer Success Officer

  • Establish clear retention goals and process milestones for the client and employees to work toward
  • Assist customers as needed with setting up and navigating programs or software associated with a product or service
  • Seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience
  • Assist in creating training courses and educational materials for other members of the department
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
  • Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives

Minimum Qualifications

Qualifications for Customer Success Officer

  • 2-4 years of experience in customer service or customer success position strongly preferred
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate for the use of the product to service to be solid
  • Accountability and personal organization are essential
  • Experience in managing a diverse group and training each according to company standards
  • Ability to establish milestones and keep all team members on task
  • Experience analyzing and optimizing the existing processes in the Customer Success department
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
  • Willing to do shifting schedule.

Perks and Benefits

  • Work from HomeWork from Home

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Pasig, Metro Manila, Philippines
Industry
Media Production
Vacancy
1 opening
Website
http://podcastnetwork.asia

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About Podcast Network Asia

Podcast Network Asia is a media and tech platform that offers on-demand audio content (e.g. podcasts, audiobooks, radio dramas, etc.). It aims to drive growth for on-demand audio content by creating high quality podcasts. This adds value to listeners and brands who want to connect with people.

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