Client Service Associate  


  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Metro Manila
  • ₱20,000.00 - ₱25,000.00 / month
  • Full timeFULL_TIME

Posted 2 months ago and deadline of application is on 8 Apr

Recruiter was hiring a day ago


Job Description

Client Support Associate will work closely with the HelixPay Sales & Account Management teams to ensure that HelixPay clients enjoy an excellent experience while using our ticketing technology through answering client questions and solving any client issues. Associates shall also track and summarize common questions and concerns of clients and collaborate with our product development team to continually enhance our technology. Associates will become experts on the leading event technology in the Philippines and will get to work with many of the leading event organizers in the country.

  • Responsible for Client management assisting with client's questions and concerns and solving basic operations issues.
  • Track and summarize common questions and concerns.
  • Work closely with the Operations Team.
  • Communicate with users primarily via SMS, Messenger, and phone call.
  • End to end processing of partner concern.
  • Providing excellent client experience.
  • Update tracker of client's concern daily.

Minimum Qualifications

To succeed at HelixPay you should be:

  • Smart, hardworking, and detail-oriented.
  • Friendly with a positive attitude and able to communicate confidently in English and Tagalog.
  • Passionate about working for a start-up and building an amazing company.
  • Freshgrads are welcome to apply.
  • Willing to learn
  • Can work in a hybrid setup (for occasions where there will be a need to work onsite).

Perks and Benefits

  • Paid Sick LeavePaid Sick Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid HolidaysPaid Holidays


Hybrid Setup

Required Skills

  • Relationship Management
  • Conflict Resolution
  • Interpersonal Skills
  • Attention to Detail
  • Time Management
  • Problem Solving

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Management and Consultancy
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Makati, Metro Manila, Philippines
IT and Software
1 opening

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About HelixPay

HelixPay provides ticketing solutions and event & venue management technology in the Philippines. Our clients create products and experiences that people love; we build technology that makes it easy to earn revenue and enable a seamless experience for their customers. We are a smart, fun, and high-energy team of 25 people building a pioneering new business in the Philippines. We are looking for a Legal Officer to ensure that our operations and business dealings align with all pertinent legal and internal guidelines. While years of experience would be ideal, we're equally excited about finding someone eager to dive into a more entrepreneurial environment, as opposed to a strictly corporate setting.

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